Bought it on the main website not steam tried to contact in game but it still says subscribe now can it be manually activated please ? IGN username callmegoughy
Support said the sub is active now , so that is good to hear
Support said the gametime was added , so that is great to hear
@fc0d82c422c9a36f8108330a5dc865f6
Support said gametime has been added , so that is great to hear
To fix the account for future purchase, You need to reset the password on the linked EA account that account has no persona (not denish1209 your posting on now) that EA account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Support has your email in the queue however you might be told to call if you dont reset that password
Hi @proxos666
I have a problem with the subscrition i made the purcharse in steam but after 12 hours still do not work.
Account: Hakkonen
I am trying to call SWTOR heldesk but there are just German and French available.
Regards
Support cant see an email from you
go to help.ea.com and login there using the swtor email (not the pekkan account) , on that ea account go to https://help.ea.com/en/my-cases/
you will find case # 114313296 upload the screenshots and let me know when done
no need to call , but you do need to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
the email you sent does not have the correct proof of purchase needed
Thank you for your response!
I have changed the password as you advised for the SWTOR email via the link you provided. Unfortunately, the Subscription status is still the same.
What am I doing wrong?
Best regards,
Denis
the gametime needs to be added manually , support said there was an email in the queue from you , i presume you emailed per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
