Age update - what’s going on

Actually, EA does do it now. I went through it successfully last week. When you contact EA support, let them know you need to verify your date of birth with the DOB verification unit. Once you have a case number, you send an email to: dobverification@ea.com with requested information, as well as an image for proof of age (I attached a picture of a license).

Below is the email I sent. it took about four days to get a response and my DOB updated.

Dear Madam or Sir,

I contacted EA Worldwide Support today to update my date of birth (DOB) for one of your games, Star Wars: Galaxy of Heroes; the game developers announced on their website that updating a DOB was now possible: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019

Following my phone call with EA Worldwide Support, I am writing you to verify/prove my age. Attached is a copy of my XXXXXX. If you require further verification/proof, please let me know.

My date of birth is XXXXX. My Ally Code in the game is XXXX. This is for Case #XXXX.

Sincerely,
XXXX

"Moatengator;c-2036311" wrote:
I sent my email requesting the change as noted above and am waiting for the update

I sent mine in too. Please let me know if you hear back and I’ll do the same.

Hello EA, anyone out there???

Well the update notes says it’s possible and support has no clue...

There's another post about it. You have to go thru EA's Age Verification or something he said.

That does not work, EA won’t do it.

Also, if one customer service rep says they can't do it, just try another.

Did you get in game communication working again?

I sent my email requesting the change as noted above and am waiting for the update

Nothing as of yet....