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Hi @0vjgl6hcg5m3,

I've moved your thread to the General Discussion board for now. You're posting on the community forums. We are limited in what we can do here and won't have the specifics of your case with the support team to know what your issue is.

Could you share a bit about what issue you're experiencing? We'll be better able to recommend helpful steps or insights with more information.

- EA_Lanna

Hello, @EA_Lanna 

https://www.ea.com/ru-ru/games/starwars/galaxy-of-heroes/news/new-player-experience-changes

I made some topics about rewards I had to get. The only answer that everything were fixed.

https://answers.ea.com/t5/Bug-Reports/Missing-New-player-quests-rewards/m-p/13861669#M78193

In this topic you can see how problem is fixed...

Then i wrote direct message to EA_Gunner with proves and asked to check accurately. The only answer that everything were fixed.

I am not a fool and do know that the letter with reward i did not get. I do know that it is not the solution.

Hope for you!

My ally 172-881-723

@EA_Lanna 

@EA_Lanna Thank you!

I am sure that it is bug that i am not in lists of this players. 1) I hit 85 after June 5th, 2) i did not buy hyperdrive. 3) i do nothing illegal. 

But understand that you can do nothing.

@EA_Gunner study how send away players...

The question is what have you expected to receive?

@EA_Gunner 

I expected that you manually check my heroes and shards, then check when i hit 85 lvl. (i expected support can do this)

With a help of two this facts understand 2 easy things:

1) I did not get reward

2) There no reason why i do not deserve it.

And send me this letter with shards. 

I think checking takes you 10 minutes max. 

And everyone could be with great mood.