Bought the hyperdrive 06.05. and still didnt get it. I sended every proof via Tickets and the Hotline said the proofs where ok but they cant activate the bundle because... they think i already have it. Well as everyone can see (id and code below) the bundle hasnt been activated. The Hotline said this forum is my last chance to get my hyperdrive bundle activated. I hope someone can help meI restored the purchase and reinstalled the game nothing helps.Code 835-912-691Ticket 111336058 and 111218573https://swgoh.gg/p/835912691/

I would suggest contacting your bank or credit card company and get your money back.

I suggest not giving that info of your account in a public media, after telling that you bought a hyperdrive bundle

"Raaawwwwwwwrrr;c-2360766" wrote:I'd think twice before giving my money to a megacorp thag doesn't even have a proper support line. This exactly. I'm really concerned about making purchases in the future. The problem is that the support is a generic EA support, that seems to be doing its best to get through life as simply as possible.It really isn't much or any support to this specific game.

Asking because sometimes people don't realize that if you already have the toons you don't get them again (so no shard currency), iirc.

"CCyrilS;c-2360863" wrote:Asking because sometimes people don't realize that if you already have the toons you don't get them again (so no shard currency), iirc.Your profile name changes color. If OP's name is gold, he got the bundle; if it's still white, he does not have the bundle.

Still didnt receive my hyperdrive

Sibbi316
3 years ago
Sadly google play refuses to refund the money. They told me i should contact ea....
Sibbi316
3 years ago
"crzydroid;c-2360756" wrote:
I would normally tell you to post on Answers HQ, but lately they've been telling people to contact support for this type of thing.

Sounds like this has happend before. Who do i need to talk to to get this fixed?
CCyrilS
3 years ago
"DCNathanon;c-2360789" wrote:
I suggest not giving that info of your account in a public media, after telling that you bought a hyperdrive bundle

One that never showed up? Lol
GambitAA91
3 years ago
"Azrael83;c-2360783" wrote:
Sadly google play refuses to refund the money. They told me i should contact ea....

So you didn't use a bank card linked to your Google play? contact the bank directly.

Im sorry this happened to you, I'm f2p but my friends who spend always receive things instantly or within a few seconds.
CCyrilS
3 years ago
"JackedJedi;c-2360833" wrote:
"Azrael83;c-2360783" wrote:
Sadly google play refuses to refund the money. They told me i should contact ea....

So you didn't use a bank card linked to your Google play? contact the bank directly.

Im sorry this happened to you, I'm f2p but my friends who spend always receive things instantly or within a few seconds.

A lott of people use gift cards so they don't risk giving out bank info. This, unfortunately, is the downside.
Sibbi316
3 years ago
"JackedJedi;c-2360833" wrote:
"Azrael83;c-2360783" wrote:
Sadly google play refuses to refund the money. They told me i should contact ea....

So you didn't use a bank card linked to your Google play? contact the bank directly.

Im sorry this happened to you, I'm f2p but my friends who spend always receive things instantly or within a few seconds.

I used a gift card for google to load up the google play account. Bought a smaller pack (mara jade) a while ago wich i received instantly. I dont know why it doesnt work this time.
CCyrilS
3 years ago
"Azrael83;c-2360859" wrote:
"JackedJedi;c-2360833" wrote:
"Azrael83;c-2360783" wrote:
Sadly google play refuses to refund the money. They told me i should contact ea....

So you didn't use a bank card linked to your Google play? contact the bank directly.

Im sorry this happened to you, I'm f2p but my friends who spend always receive things instantly or within a few seconds.

I used a gift card for google to load up the google play account. Bought a smaller pack (mara jade) a while ago wich i received instantly. I dont know why it doesnt work this time.

This might seem like a dumb question, but how do you know you didn't get it?
GambitAA91
3 years ago
"Azrael83;c-2360859" wrote:
"JackedJedi;c-2360833" wrote:
"Azrael83;c-2360783" wrote:
Sadly google play refuses to refund the money. They told me i should contact ea....

So you didn't use a bank card linked to your Google play? contact the bank directly.

Im sorry this happened to you, I'm f2p but my friends who spend always receive things instantly or within a few seconds.

I used a gift card for google to load up the google play account. Bought a smaller pack (mara jade) a while ago wich i received instantly. I dont know why it doesnt work this time.

Oh man

But you do have the email that Google play sends you when you made the purchase right? And you definitely had enough money left in the gift card after buying the Mara Jade?

Imo, this is an issue with the game, you bought the bundle, gift card worked. The game for whatever reason didn't process it.

This is an issue cg can sort. The email from Google play showing the transaction plus a screenshot of your in game main screen should be enough proof.

I'm sorry this happened to you and I hope you'll get the bundle soon.
Sibbi316
3 years ago
"CCyrilS;c-2360861" wrote:
"Azrael83;c-2360859" wrote:
"JackedJedi;c-2360833" wrote:
"Azrael83;c-2360783" wrote:
Sadly google play refuses to refund the money. They told me i should contact ea....

So you didn't use a bank card linked to your Google play? contact the bank directly.

Im sorry this happened to you, I'm f2p but my friends who spend always receive things instantly or within a few seconds.

I used a gift card for google to load up the google play account. Bought a smaller pack (mara jade) a while ago wich i received instantly. I dont know why it doesnt work this time.

This might seem like a dumb question, but how do you know you didn't get it?

I know what you mean, some toons are higher equipt than the bundle offers but you can check my account (id code in the opening post) for example the nightsisters havent been even activated. Many chars are below level 80 so its easy to see the bundle hasnt been activated.
GambitAA91
3 years ago
"Azrael83;c-2360867" wrote:
"CCyrilS;c-2360861" wrote:
"Azrael83;c-2360859" wrote:
"JackedJedi;c-2360833" wrote:
"Azrael83;c-2360783" wrote:
Sadly google play refuses to refund the money. They told me i should contact ea....

So you didn't use a bank card linked to your Google play? contact the bank directly.

Im sorry this happened to you, I'm f2p but my friends who spend always receive things instantly or within a few seconds.

I used a gift card for google to load up the google play account. Bought a smaller pack (mara jade) a while ago wich i received instantly. I dont know why it doesnt work this time.

This might seem like a dumb question, but how do you know you didn't get it?

I know what you mean, some toons are higher equipt than the bundle offers but you can check my account (id code in the opening post) for example the nightsisters havent been even activated. Many chars are below level 80 so its easy to see the bundle hasnt been activated.

The best way to be sure is to go on quests. Hyperdrive gives you new quests and it's written Hyperdrive on the left hand side

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Still didnt receive my hyperdrive

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