Why is EA help desk useless?

EA help is outsourced to another country entirely.  They have scripts they read from.  They really don't care about their players.  You will be asked to verify your account 7 times by 7 different people.  you will never get the same rep twice and they will ask the exact same question each time and act like they have no idea what the previous rep said even though you can see it on your end.  By the time most players get to anyone that can actually do anything they are so fed up they flame quit the chat.  It's all by design.  EA has done this for years and they honestly don't care.  You're just an ATM machine to them.  Just like this forum.  CG had a great forum that was lightyears ahead of this.  EA made them change to this format because, REASONS....no really it was contaminated blue milk from a space sea going mammal.  

Anyway, good luck with getting what you paid for.  Stick with it and hold on to your hats and glasses, cause this here is the wildest ride in cyberspace.

Thanks, that's the answer I expected, but I hoped not to get 🤣.  I'll keep banging my head on this brick wall and I'll keep talking to the help desk. If anyone wants to guess which method is more effective I'll let you know

This is how they finished it 🤣. "We are going to ignore what you said, and pretend we are working on it and close the case with no answer" So I'll try again....

Hello there,

Thank you for contacting EA Help. I hope you're doing well! My name is Paulo Vincent, and I will be assisting you today.

I understand your concern regarding your purchased item.

Please know that we collect these types of comments to make sure we can make the game better, so we assure you that this will be shared with our team. It's important that we know about this for possible adjustments. Although, we can't promise any immediate changes, rest assured that this will be taken seriously.

In the meantime, if you have any additional feedback or notice any other discrepancies, please do not hesitate to let us know. You can also share your thoughts and experiences on the EA forum where other players can upvote similar issues and feedback:

https://forums.ea.com/

Thank you for contacting EA support. Please don't hesitate to contact us anytime. I wish you a good day!

Because it's EA.

Last one I talked to I swear was AI.  

Screw CG, they steal regularly, just peruse the forums.  Do a chargeback and get your money back as you are learning they simply don't care and won't refund your money.  I did a chargeback before and will do it, again, if they openly steal.

It's done through Google play, and then that's attached to my debit card so not sure that's an option?

It's done through Google play, and then that's attached to my debit card so not sure that's an option?

Sounds like your stuck using the inept EA desk.  Good luck with those turds.

If you have the screenshots of conversations with them and can show from your end that the items havent arrived and realistically done all possible actions, i would look at your google play receipts, raise a concern via googleplay and they usually are quite good in dealing with the request.

Its not 100% but EA are terrible.  Once when they failed to provide me a bundle, i did it via my own bank account (some banks are terrible at this so this will depend on how you explain lack of receiving content - anyone had the 'take a picture of the non received parcel etc').

I definitely would not give up. tag people at ea on here and i even got banned for it but i got the items i specifically bought.  Good luck and dont give up.