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elloitsace's avatar
elloitsace
2 years ago
Solved

Can’t log in Error code 3.0

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 12 Pro
OS Version 17.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 116-317-662
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Every time I try to log in I get prompted a message saying errorcode 3.0. I’ve tried contacting support and haven’t been messaged in over 24 hours. I also tried EA help and they didn’t do anything for me.
Steps: How can we find the bug ourselves? I’m not sure
Connection Type Wifi
Please select your region North America
Country United States

‌

What happens when I log in.

bug

9 Replies

  • elloitsace's avatar
    elloitsace
    2 years ago
    @Barbarossa5 Not sure I went to bed the night before and I finally decided to log in about 12 hours later and I got this.
  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    2 years ago

    Hi @elloitsace, and thank you for the report.

    Can you check if you can log into the webstore, and see if that resolves your login issue, please? Let us know if that worked. Thanks!

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    2 years ago

    Thanks for the swift update! We take a look shortly and keep you posted.

    PS: I assume you already tried the general troubleshooting steps (reinstalling the game, clearing cache, etc.?

  • elloitsace's avatar
    elloitsace
    2 years ago
    Yes, I think it’s related to my EA account because on a separate account I can still login. I also can still see that the original account and it says last activity is 1 min ago. So it’s trying to login but can’t. So maybe if someone could disconnect the EA account then that would work.

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