Conquest Battle Freezing Repeatedly, Players Losing Energy and Stamina

I’m beyond frustrated at this point.

For the second time, I’ve experienced a game-breaking bug during Conquest where the entire battle suddenly stops functioning. Characters stand completely still, nobody attacks, and the battle becomes impossible to complete.

The worst part? Even after allowing the entire battle timer to reach 0:00, NOTHING HAPPENS. The battle doesn’t end, no victory or defeat screen appears, and I’m left with no option but to force-close the game.

I even have a screen recording documenting this happening.

Here’s my problem with this:

Why are players being punished for bugs completely outside their control?

Conquest energy is limited. Character stamina is limited. Both are essential resources for completing feats, earning rewards, and progressing through an already demanding game mode.

When the game breaks, we lose those resources despite doing absolutely nothing wrong.

This has now happened to me twice, costing me energy, stamina, and time. It’s especially frustrating when we’re already working against a limited Conquest event timer.

I’m not asking for special treatment. I’m asking for basic fairness and accountability.

EA/CG, please address the following:

Is this battle-freezing issue actively being investigated?

Why are energy and stamina not refunded when a battle becomes impossible to complete due to a technical issue?

Will affected players receive compensation for resources lost because of these bugs?

What steps are being taken to prevent this from continuing?

I understand that bugs happen. But players should not have to absorb the consequences of those bugs, especially in a game where progression is heavily dependent on limited resources.

At the very least, Conquest energy and character stamina should be restored when a battle fails because of a game-breaking bug.

I have video evidence available and would appreciate an actual response from the development team rather than a generic troubleshooting message.

This is unacceptable, and I sincerely hope it gets addressed.