Didn't get Darth Revan's LSB

Good day, dear tech support, today I purchased a Darth Revan set through the website, order #1004992230032, my ally code #622-123-735, player ID wKxFJU-GS15QF0019Zs-Iw, a letter confirming the purchase came to the email linked to the game account. When checking my game email, I received 2 letters, one letter contained a message about receiving the Darth Revan set, and the second contained a message with apologies from the developers and 1350 crystals, I looked in the store, the number of crystals is not equivalent to the price spent on the set. Dear tech support, I ask you to pay attention to this case, I look forward to your response, thank you for your attention