Forum Discussion

Seasoned Rookie

1 month ago

Game Unplayable in Brazil

Hi guys,

I live in Brazil, I play the Brazilian version of the game, and I have an account with over 12 million GP. However, the game has become unplayable for me (and many other players) this past week.

For those who aren't from Brazil to understand, the Brazilian parliament approved a new law imposing a series of restrictions on online games as a way to protect minors who access them. In Star Wars: Galaxy of Heroes, this means that all packs with random rewards have been removed from the game in the Brazilian version. For example, packs that give 5-330 character fragments are no longer accessible here.

How this mainly affects us: we no longer have the daily free box in the Webstore; we no longer have the daily free pack in the PC version; we can no longer buy character packs (like the KX pack today) or coin packs to evolve era characters.

I'm a player who spends a fair amount of money on the game: I buy the Episode Pass every month and have already purchased several Lightning Bundles and other resources. This isn't cheap in Brazil. An Episode Pass here represents approximately 9% of my salary (that's A LOT of money for us). I've reached a point in the game where I'm close to having all the characters with at least Relic 1, but to consolidate that, I needed to achieve 5 stars and level 75 for all era characters. I was managing to do that until now, but with these changes, I won't be able to get my new KX to 5 stars, and therefore I won't be able to level up the era characters to 75.

After investing so much time and money in this game, it's absolutely frustrating to reach this point and be harmed in this way. But what to do if this is a matter of Brazilian law? Well, other games have found much better alternatives than removing everything from the Brazilian version. Efootball, for example, implemented an age verification tool in the game. If you are of legal age, you can access everything. If not, you don't have access to what is prohibited by law. It was simple, the game continued as before. But in Galaxy of Heroes we were simply expelled of the game.

Unfortunately, if I can't level up my era characters to level 75 as expected (and since I spent money on it), this will be my last week in the game, which is dying for me.

android

ui (user interface)

16 Replies

3dacf9750758457a
Seasoned Rookie
1 month ago
And more than one week later, CG don't even tried to explain or to announce any repairings to this. All my game strategy (and also a significant amount of my money) went down the drain when I can't get the KX to 5 stars, nor update the last of my era characters to level 75. It's absolutely frustrating, and even if they repair the problem in the near future, it already caused a huge damage to all brazilian players, and I doubt we'll have any compensation (and becomes hard to believe in the repairs itself). Meanwhile we keep being ignored by CG, not even any statement so far. It's very, very frustrating.
jsqpa0mc6nfl
Seasoned Newcomer
1 month ago
Só precisaria implementar uma verificação de idade e não remover os itens do jogo. A lei proíbe randomização de itens para menores de 18 anos. A maioria esmagadora de jogadores brasileiros são maiores de 18 anos. Estão arriscando perder mais jogadores indo por esse caminho.
3dacf9750758457a
Seasoned Rookie
27 days ago
Still nothing, and seems that because of this problem we brazilians won't have access to a lot of important May the Fourth rewards. The frustration is just getting too high now.
XortZ
New Novice
25 days ago
Also waiting for the solution, tried changing my iOS acc to a different country but to no imediate effect, will post again if I see results. Ally Code: 699-418-728.
3dacf9750758457a
Seasoned Rookie
25 days ago
Well, I really expected that, after two weeks, this problem would have been resolved. Most games I know dealt with this even before the new Brazilian law came into effect, to avoid causing harm to their players. Not only was that not the case here, but CG hasn't even given a clear public response on the matter, or proposed a deadline for resolving it. I was excited about the new era system, the new features of the latest update, and the May 4th rewards, but what remains now is only frustration and disappointment at not having an adequate response from the company about a problem that affects all players in my country. I feel disregarded for not living in a rich country. As it's clear that CG doesn't care about us and that, even if they fix the problem in some seemingly distant future, it won't compensate for the losses that Brazilian players have suffered throughout this period, the game has ceased to be fun in these last few weeks and has become pure frustration for me. And it doesn't make sense to continue in something that is only frustration.
3dacf9750758457a
Seasoned Rookie
25 days ago
Well, I really expected that, after two weeks, this problem would have been resolved. Most games I know dealt with this even before the new Brazilian law came into effect, to avoid causing harm to their players. Not only was that not the case here, but CG hasn't even given a clear public response on the matter, or proposed a deadline for resolving it. I was excited about the new era system, the new features of the latest update, and the May 4th rewards, but what remains now is only frustration and disappointment at not having an adequate response from the company about a problem that affects all players in my country. I feel disregarded for not living in a rich country. As it's clear that CG doesn't care about us and that, even if they fix the problem in some seemingly distant future, it won't compensate for the losses that Brazilian players have suffered throughout this period, the game has ceased to be fun in these last few weeks and has become pure frustration for me. And it doesn't make sense to continue in something that is only frustration.