Missing MODS/Omegas after LSB purchase. ANGRY!

This is a bit lengthy and I apologize in advance. My frustration level with CG is at a 10/10. This started yesterday when I purchased the 3 light speed bundles that were available. I did receive them all but I had most of the characters already with MODS and omegas. After the purchase, all of the original upgrades were gone.

I first tried in-game help but it is VERY difficult to get someone who understands the game. There is clearly a language barrier thing going on. Despite that, I tried my best to tell them what was happening and they kept asking me for proof of purchase. I uploaded the apple invoices 4 times. Then they would respond with, "You have your characters." Of course I have the characters. I'm not disputing that. They could not understand that upgrades to the original characters are supposed to remain. 

After several hours of this, I went over to the help.ea.com site and tried there. At least it automatically issues a ticket. I did chat with someone there that could at least identify with the issue and they said they would submit it and get it taken care of.

Today, I logged in to see that my ticket had been CLOSED, and the reason was NO FIX.  Okay, if there is no way to fix it, how do you compensate the player for over 100 omegas and I don't even know how many MODS. I mean, they are all there in my hotutils account. 

I'm super discouraged and let me just finish with this. I play the game a lot. I'm a retired old guy and spend at least 5k a month on this game. None of that matters. It seems everyone gets the same treatment and that is fine. There are plenty of games out there. This just seemed like an easy fix or at least an easy compensation-type claim. 

P.S. In case anyone cares: yes, I uninstalled and reinstalled the game. I have the same results on IOS as I do on the PC version which I also use. I've bought plenty of LSBs in the past and never had an issue.

Thanks for listening.