Community ManagerHi there. Thanks for reaching out. It sounds like you're having trouble reaching an advisor. What is happening when you open a case? That can be done by using the 'Contact us' button at the bottom of this page.
Hi,
I did tried both method from in game and contact us, for like more than a year, I contacted each month, hoping there would someone on ea ends could help me, but still there is no solution to this at all, my last resort was posting on here in the forum hoping that either cg or any real swgoh representative to help.
Community ManagerHow are they not able to help? As long as you can verify ownership of the account, they should be able to assist.
The problem is that when Im contacted in game they said cannot help and use the "contact us" but when Im contacted through "contact us" they asked me to go via ingame directly, the answers always ending the same and then my ticket get closed immediately (they never asked for proof of ownership or anything), everytime they replied, they replied with a different support agent and they keep asking the same question that I already answered before. I've been battling this situation for more than a year and now I feel hopeless, why can't they just revoke the hacker access like ip address or something, I'm really confused.
I attached a screenshot to proof that they will never ever can help, contacted through swgoh ingame yesterday, for whatever reason they replied with a representative from EA SPORTS FC Mobile, how?
Community ManagerSee if you can create a case without being logged in. You should be able to submit one as a guest.
Community ManagerCommunity Manager
