EA Staff (Retired)Can confirm that this problem returns about once or twice a week. Today just as I was battling DR for 2nd in the arena while the opposing Traya did her saber storm (as shown on the picture)
I've reinstalled the game at least 3 times and followed the guidance above without noticing any improvements
New day, new freeze up. This time in the ships arena, which is a new experience for me... 😞
This happen right after I choosed to use Endurance Fortune Favors the Bold... After a restart of the game, it worked as intended in the next match, but I have no doubts that this will happen again here or in other battles later.
Ok, another one. This time P2 heroic Sith raid. This is getting ridiculous...
Have the same phone, same issues with the game as you, and this "troubleshooting" advice is all that's ever given...and despite it not working, as reported by EVERYONE they've advised to do it, they continue to tell folks to try that first...all the while failing to even acknowledge it's a game-specific issue that obviously is coming from within the coding of the game. Bricked my old phone thinking it was obsolete and bought this brand spankin' new OnePlus 6T, and even after a fresh install after buying the phone, and then once again when it started ranodmly freezing, it still does the same freezing nonsense to this day. Been going on since early February for me, though just on the new phone. Issue has been around since December at least, and I can verify I'm not alome from the bug reports out there.
Yes, I've seen that too. Back in December I was kind of indifferent, and I wasn't sure if it was an error caused by the game itself or OnePlus OxygenOS and their Game mode. Since then I've tried out tens of other games on the same phone, and never experienced any freeze ups, so I'm pretty sure there's a bug in this game somewhere that surfaces when there's some combination of mechanics taking place during battles. That freeze-up yesterday in fleets was a first timer for me, since all the other freeze-ups have happend in battle situations and usually around 20-30 seconds into the fight.
After yesterdays problems I've started to restart the game now and then, hoping that will avoid further hick-ups, but will continue to expand this report with more screen shots and info if/when it happens again.
BTW... thanks for the response!
@CG_MindTricks
I've gathered some similar reports that shows that my case isn't unique. I'm still battling it, and as mentioned above had a new high of 2 freeze-ups as late as yesterday. One similarity between all my freeze-ups have been that they occur 20-30 seconds into the battles (arena, GA, Hstr raids and even in fleet battles like yesterdays post). They still occur random, and it can go days before the error returns, so I know these errors probably are difficult to reproduce. Nevertheless... they're real and I believe there are many more that's experiencing them, but don't post reports about it in here.
https://answers.ea.com/t5/Bug-Reports/Games-freezes-swgoh/m-p/7724872#M24505
https://answers.ea.com/t5/Bug-Reports/App-freezes-at-random-times-in-battle-forced-crash-required-to/m-p/7771531#M25077
https://answers.ea.com/t5/Technical-Issues/Game-freezes-in-battle/m-p/7365264#M4026
https://answers.ea.com/t5/Bug-Reports/Game-freezing-crashing/m-p/7711329#M24341
https://answers.ea.com/t5/Bug-Reports/Game-completely-freezes-including-animation-during-Sith-Raid/m-p/6987807#M16788
https://answers.ea.com/t5/Bug-Reports/Frozen-game-hstr/m-p/7058503#M18137
https://answers.ea.com/t5/Bug-Reports/Game-freezing-during-GA-battle/m-p/7487048#M22937
EA Staff (Retired)No antivirus, but often have apps like Gmail, Reddit, Twitter, Facebook etc running in the background. It shouldn't really matter though, since they're usually running as background tasks in Android anyway doing synchronizing etc as usual.
Given the randomness these freeze-ups happens, there's really not more info I can provide, besides that they usually happens between 20-30 seconds into battle, and often during/after the more graphic "intensive" animations (AoE attacks, multiple GUI/status updates and so on like Trayas saber storm, etc).
EA Staff (Retired)Will post more info and situations when they occur. Will also keep an eye on running apps. Can add that I'm using the 8GB version of OnePlus 6t, running the latest official release of OxygenOS on top of Android as shown on the attachment.
Similar report from a Reddit user. https://www.reddit.com/r/SWGalaxyOfHeroes/comments/bb7j05/and_game_freeze_again/?utm_medium=android_app&utm_source=share
Well... I've turned of OnePlus game mode, just to see if that had something to do with it, but unfortunately no.
I just lost my GA when the game froze even before the battle started against a Nightsister team and never got a chance to use my best counter...
This happens to me loads, a real pain when your fighting Revan matches that take almost the entire 5 minutes
I also deal with this problem multiple times per week on my OnePlus 6t. Game freezes in the first minute, usually in the first 20 seconds. Usually it is mid animation and no reasonable amount of screen tapping restores responsiveness.
I am still able to screenshot and can tab out of the game. Attempting to return to game results in black window that I have to force close to restart. This has impacted arena, territory wars, and grand arena, all modes where attempts are limited and the use of the team/attempt is forfeit due to this freezing.
Some days now with less gaming, but the freeze-up returned again in p2 Hstr just now.
I have this same issue, I posted it in here and was asked to post to this thread. Here is my original thread: https://answers.ea.com/t5/Technical-Issues/Game-freezes-in-battle-OnePlus/td-p/7365264
So briefly:
- Mainly freezes on PVP battles (Arena and GA) (maybe one or two freezes on HSTR and TB
- Always freezeds during an attack animation (no particular character
- Device: OnePlus 5
- Wifi or cellular, doesn't matter
- No other linked facts like certain background apps
A couple of more freeze-ups. One in GA and one in the fleet arena. I've also experienced at least one in the regular arena and one more in HSTR P2, but didn't take a screen shots.
This has happened to me too in both arenas. I tried uninstalling and reinstalling and it doesn't help.
It happens everyday and no one cares at EA...
I have this same problem on the 6T. They tell me the same thing. I can only assume the game isn't stable on the OnePlus phones. I've contacted EA several times. They used to send crystals and now they just send the same response over and over again. I usually get locked during arena. However, it's occasionally locked fleet arena, raids, or even at the start screen. I've played the game on my computer using blue stacks and it's never crashed.
@CG_MindTricksAny updates to this? I'm curious if you have any in-house players who use OnePlus devices as their main device (as opposed to just spot-testing), as this has been happening over a year now.Thoroughly chronicled by @FingolfinTEK on his OP3, others like me with OP5, users like Chack here with OP6, and even some OP7 users.
Bit more info:
After playing the game for a year with zero problems at all, some game update around the summer of 2018 changed everything. While all other apps and games were fine, GoH started to be really unstable -roughly 5 freeze/crashes per average week. That continued for a year or so, until several weeks ago when it got more stable.
Recently though, an update brought back the issues with a vengeance. In P1 of this week's TB, 3 of 3 of my nodes froze up before the first wave was complete.
Freeze details:
The Nute SM node (for which I asked for a refund on Magna's zeta and two Gear Levels I spend to reach the GP requirements, with this ticket: 51628107) froze about half-way through the first wave, all allies were alive, nothing of note happened before the freeze. No GUI issues, it just froze. Waiting did nothing, swapping tasks back and forth came back to the game hanging on a black screen, waiting longer it would time out after several minutes at some point after my phone's screen turned off after 2 mins of inactivity.
2nd freeze (after restarting game): The Geo node froze on load. I got a Screenshot of it, with the 'holotable scanlines effect', where the environment has loaded but the characters aren't in yet. See SShot.
3rd freeze (after restarting phone): A CM node froze as I threw HK's grenade on his first turn. See SShot.
The entire day in the game had no other issues previous to this, in Arena and Fleet.
Community ManagerCommunity Manager
