Forum Discussion

8 years ago

Your device isn't compatible with this version

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy S7 Edge
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 214326694
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Get push notification of new client, get redirected to Google play store but says device isn't compatible with my version. I tried clearing Google play cache and restarting phone and get same issue.
Steps: How can we find the bug ourselves? Not sure
Connection Type Wifi
Please select your region North America
Country Usa

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Thanks

bug

54 Replies

Anonymous
8 years ago
Approved
I am using Samsung Galaxy s7 and am getting this same error.
x--Old_Boy_UK--
8 years ago
I am getting the same error too and I can't get into the game to get my ally code to raise a ticket!
Anonymous
8 years ago
Approved
I have The same problem with S7.
zippydclown
8 years ago
Same problem on s8
Anonymous
8 years ago
Approved
Same, with S8 and Android 7.0
CG_MindTricks
EA Staff (Retired)
8 years ago
Hi all, thanks for the report. Can you please try to clear your Google Play Store cache and let us know if it fixes the issue?

Instructions on how to clear the cache for an app can be found here:

http://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android

Thanks.
Anonymous
8 years ago
Approved
Tried this, and issue persists
x--Old_Boy_UK--
8 years ago
Tried that and the problem is still there... I stopped playing a different game because of this problem, but I don't want to stop playing this game as I have invested 2 years into playing and hundreds of £!
@EA_MindTricks would you recommend we download the apk from elsewhere?
Anonymous
8 years ago
Approved
I have the same issue. Galaxy s7
Anonymous
8 years ago
Approved
Uninstalled app, and now can't access it in the play store