Forum Discussion

Rising Novice

7 days ago

Can't log in to my account in launcher or game but can on the Sims 3 Store

As the title says, I can't log in. I have already tried resetting my password to something without special characters, clearing Microsoft Edge's data, and also trying to delete the email.bin file but...

Hero+

6 days ago

abistasiasims Just checking, but are there any special characters in the username of your main Windows account? This isn't a common problem, as far as I've ever seen, but it's certainly possible that that could break things. Even if there's a space, let me know. You don't need to tell me your username if you don't want to; just say whether there are any characters aside from those in the Roman alphabet.