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Emster901's avatar
Emster901
Seasoned Newcomer
5 days ago

Can't log in to Sims 3

I can't seem to log into the sims 3 through the launcher or once I've loaded my game. I wanted to be able to dowload my purchases from the sims 3 store but can't log in anymore. If in game and I try to log in it tries to connect but then an error pops up - 'connection to the server has been lost'. If I try to login through the launcher it completely crashes. I am able to login to my ea account and the sims 3 store but for some reason I can't in the sims 3. Does anyone have any suggestions? I've tried clearing caches and re-installing the game.

crashing
pc
technical issues
the sims 3 store

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 days ago

    Emster901​  Does your email address or password contain any special characters?  If so, please remove them.  The game and launcher don't always handle these well even when they work on other EA sites.

    If that's not the issue, let me know whether you've recently changed the email address or password to your EA account.  And if you have, please clear Edge's Internet Explorer-mode data, and additionally, open Documents > Electronic Arts > The Sims 3 > Downloads and delete the file labeled [your email].bin.

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