So I bought a few sims 3 packs off of the ea app a few months ago. I hadn't tried redeeming the codes til yesterday since I had an arm injury and could not use the computer until then. For some reason, none of the pack codes work. I tried reaching out through the app to get help, with no response as of yet. I was hoping to get a response here for some help on what I could do to get the packs I purchased
EA Staff (Retired)I bought these packs off of the ea app. They were the only sims 3 packs steam didn't have, so I figured I'd be better off getting them off of ea.
@DarkxArtemis Did you by any chance buy Sims 3 worlds rather than packs? I ask because when you buy expansion or stuff packs from the EA App, they don't come with codes, but worlds do. In that case, please see the first post of this thread:
https://answers.ea.com/t5/Store-Issues/Sims-3-Store-world-can-t-register-install/m-p/12619800
I bought the expansion packs. When I went to manage my dlc, they show up. However, when I went to load in they aren't there. There were codes in my recent purchase history for them.
@DarkxArtemis What exactly did you buy?
So I had purchased the Sims 3 roaring heights Gold edition, dragon valley Gold edition, Island Paradise, Monte Vista, hidden springs, and barnacle Bay.
So I was told I needed to go to the Sims 3 website to redeem the codes. When I typed them in, they said they were already redeemed. I wasn't able to play games for almost four months due to an arm injury, and I wasn't able to redeem the codes so I have no idea what could have happened. I'm waiting to hear back now so I can get a refund
So that help page where you can live chat for assistance is ridiculous. I had to open two different cases because i kept getting booted off the waiting list. The status kept saying that the player was unavailable and I wasn't ever allowed to do a third mycase to try to get help. I just wanted a refund l, I'm out 150 bucks on packs I can't even use.
Community ManagerHey there @DarkxArtemis
If your codes are coming up as invalid, we will need the live support team to review your account information and get a refund processed for these purchases- here on AHQ, we aren't able to access your billing details to get this processed for you.
Please try submitting a new help request on the site here to speak with live support on this. If the chat or help site isn't properly loading, try the following:
I had tried using the live service help and kept getting booted off the waiting list and my cases kept getting closed out, saying that the player was unavailable..
