Error 12

Question

I get error 12 on Windows 7. I tried the solution described on the EA site but I don't have any .legacy files and it didn't work

rumbutter · Answer

see if the faq can help and or post your DxDiag in this thread for someone to look at &nbsp;

http://answers.ea.com/t5/The-Sims-3/FAQ-Save-Errors-Error-12-13-15-16/m-p/652#M23

http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/m-p/1049584/thread-id/47181

Answer

Here's the DxDiag output (part 1):------------------System Information------------------Time of this report: 5/11/2014, 19:22:06&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Machine name: PC100&nbsp;&nbsp; Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Language: English (Regional Setting: English)System Manufacturer: MSI&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Model: MS-7522&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BIOS: Default System BIOS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processor: Intel(R) Core(TM) i7 CPU&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 920&nbsp; @ 2.67GHz (8 CPUs), ~2.7GHz&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Memory: 6144MB RAMAvailable OS Memory: 6136MB RAM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Page File: 4814MB used, 7453MB available&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Windows Dir: C:\Windows&nbsp;&nbsp;&nbsp; DirectX Version: DirectX 11DX Setup Parameters: Not found&nbsp;&nbsp; User DPI Setting: Using System DPI&nbsp;System DPI Setting: 96 DPI (100 percent)&nbsp;&nbsp;&nbsp; DWM DPI Scaling: Disabled&nbsp;&nbsp;&nbsp;&nbsp; DxDiag Version: 6.01.7601.17514 32bit Unicode------------DxDiag Notes------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Display Tab 1: No problems found.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sound Tab 1: No problems found.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sound Tab 2: No problems found.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:&nbsp;&nbsp;&nbsp; 0/4 (retail)DirectDraw:&nbsp; 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:&nbsp; 0/9 (retail)DirectSound: 0/5 (retail)DirectShow:&nbsp; 0/6 (retail)---------------Display Devices---------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Card name: ATI Radeon HD 4800 Series&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer: ATI Technologies Inc.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chip type: ATI display adapter (0x9442)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DAC type: Internal DAC(400MHz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Key: Enum\PCI\VEN_1002&amp;DEV_9442&amp;SUBSYS_22661787&amp;REV_00&nbsp;&nbsp;&nbsp;&nbsp; Display Memory: 3314 MB&nbsp;&nbsp; Dedicated Memory: 502 MB&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shared Memory: 2811 MB&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Current Mode: 1920 x 1080 (32 bit) (60Hz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Name: Dell U2311H(Digital)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Model: DELL U2311H&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Id: DELA05F&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Native Mode: 1920 x 1080(p) (60.000Hz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Output Type: DVI&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dllDriver File Version: 8.17.0010.1077 (English)&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 8.850.0.0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DDI Version: 10.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Model: WDDM 1.1&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp; Driver Date/Size: 4/20/2011 00:07:48, 795648 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WHQL Logo'd: n/a&nbsp;&nbsp;&nbsp; WHQL Date Stamp: n/a&nbsp; Device Identifier: {D7B71EE2-D702-11CF-0270-6C02BEC2C535}&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vendor ID: 0x1002&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device ID: 0x9442&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SubSys ID: 0x22661787&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Revision ID: 0x0000&nbsp;Driver Strong Name: oem42.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RV7X:8.850.0.0😛ci\ven_1002&amp;dev_9442&nbsp;&nbsp;&nbsp;&nbsp; Rank Of Driver: 00E62001&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Video Accel: ModeMPEG2_A ModeMPEG2_C&nbsp;&nbsp; Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; D3D9 Overlay: Not Supported&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DXVA-HD: Not Supported&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DDraw Status: Enabled&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; D3D Status: Enabled&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AGP Status: Enabled-------------Sound Devices-------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Description: Speakers (Sound Blaster X-Fi Xtreme Audio)&nbsp;Default Sound Playback: Yes&nbsp;Default Voice Playback: Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hardware ID: HDAUDIO\FUNC_01&amp;VEN_1102&amp;DEV_000A&amp;SUBSYS_11021007&amp;REV_1000&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer ID: 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Product ID: 100&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Type: WDM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: t3.sys&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 6.10.0000.0209 (English)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WHQL Logo'd: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Date and Size: 5/6/2009 00:34:52, 639512 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other Files:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Provider: CREATIVE&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HW Accel Level: Basic&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cap Flags: 0x0&nbsp;&nbsp;&nbsp; Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0&nbsp;Static/Strm HW 3D Bufs: 0, 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HW Memory: 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Voice Management: No&nbsp;EAX(tm) 2.0 Listen/Src: No, No&nbsp;&nbsp; I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Description: Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)&nbsp;Default Sound Playback: No&nbsp;Default Voice Playback: No&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hardware ID: HDAUDIO\FUNC_01&amp;VEN_1102&amp;DEV_000A&amp;SUBSYS_11021007&amp;REV_1000&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer ID: 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Product ID: 100&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Type: WDM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: t3.sys&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 6.10.0000.0209 (English)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WHQL Logo'd: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Date and Size: 5/6/2009 00:34:52, 639512 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other Files:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Provider: CREATIVE&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HW Accel Level: Basic&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cap Flags: 0x0&nbsp;&nbsp;&nbsp; Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0&nbsp;Static/Strm HW 3D Bufs: 0, 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HW Memory: 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Voice Management: No&nbsp;EAX(tm) 2.0 Listen/Src: No, No&nbsp;&nbsp; I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices---------------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Description: Microphone (QuickCam Communicate Deluxe Mic)&nbsp; Default Sound Capture: Yes&nbsp; Default Voice Capture: Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: USBAUDIO.sys&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 6.01.7601.18208 (English)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Date and Size: 7/12/2013 04:40:58, 109824 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cap Flags: 0x0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Format Flags: 0x0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Description: Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)&nbsp; Default Sound Capture: No&nbsp; Default Voice Capture: No&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: t3.sys&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 6.10.0000.0209 (English)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Date and Size: 5/6/2009 00:34:52, 639512 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cap Flags: 0x0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Format Flags: 0x0-------------------DirectInput Devices-------------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Name: Mouse&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attached: 1&nbsp;&nbsp;&nbsp; Controller ID: n/aVendor/Product ID: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FF Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Name: Keyboard&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attached: 1&nbsp;&nbsp;&nbsp; Controller ID: n/aVendor/Product ID: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FF Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Name: Comfort Curve Keyboard 2000&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attached: 1&nbsp;&nbsp;&nbsp; Controller ID: 0x0Vendor/Product ID: 0x045E, 0x00DD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FF Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Name: USB Receiver&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attached: 1&nbsp;&nbsp;&nbsp; Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC52F&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FF Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Name: USB Receiver&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attached: 1&nbsp;&nbsp;&nbsp; Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC52F&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FF Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Name: USB Receiver&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attached: 1&nbsp;&nbsp;&nbsp; Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC52F&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FF Driver: n/aPoll w/ Interrupt: No-----------USB Devices-----------+ USB Root Hub| Vendor/Product ID: 0x8086, 0x3A37| Matching Device ID: usb\root_hub| Service: usbhub

Answer

part 2:----------------Gameport Devices----------------------------PS/2 Devices------------+ Microsoft USB Comfort Curve Keyboard 2000 (Mouse and Keyboard Center)| Vendor/Product ID: 0x045E, 0x00DD| Matching Device ID: hid\vid_045e&amp;pid_00dd&amp;mi_00| Service: kbdhid|+ Terminal Server Keyboard Driver| Matching Device ID: root\rdp_kbd| Upper Filters: kbdclass| Service: TermDD|+ HID-compliant mouse| Vendor/Product ID: 0x046D, 0xC52F| Matching Device ID: hid_device_system_mouse| Service: mouhid|+ Terminal Server Mouse Driver| Matching Device ID: root\rdp_mou| Upper Filters: mouclass| Service: TermDD------------------------Disk &amp; DVD/CD-ROM Drives------------------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: C:&nbsp;Free Space: 51.1 GBTotal Space: 228.9 GBFile System: NTFS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: KINGSTON SV300S37A240G ATA Device&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: F:&nbsp;Free Space: 86.6 GBTotal Space: 286.2 GBFile System: NTFS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: Maxtor 6V300F0 ATA Device&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: N:&nbsp;Free Space: 527.2 GBTotal Space: 953.9 GBFile System: NTFS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: WDC WD10EADS-00M2B0 ATA Device&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: E:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: TSSTcorp CDDVDW SH-S223F ATA Device&nbsp;&nbsp;&nbsp;&nbsp; Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes--------------System Devices--------------&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34Device ID: PCI\VEN_8086&amp;DEV_3A34&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;E8&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422Device ID: PCI\VEN_8086&amp;DEV_3422&amp;SUBSYS_00000000&amp;REV_12\3&amp;11583659&amp;0&amp;A1&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: VIA USB eXtensible Host ControllerDevice ID: PCI\VEN_1106&amp;DEV_3432&amp;SUBSYS_34321106&amp;REV_03\4&amp;28223223&amp;0&amp;00E0&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: ATI Radeon HD 4800 Series&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Device ID: PCI\VEN_1002&amp;DEV_9442&amp;SUBSYS_22661787&amp;REV_00\4&amp;12AE3118&amp;0&amp;0038&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3CDevice ID: PCI\VEN_8086&amp;DEV_3A3C&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;D7&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family SMBus Controller - 3A30Device ID: PCI\VEN_8086&amp;DEV_3A30&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;FB&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340EDevice ID: PCI\VEN_8086&amp;DEV_340E&amp;SUBSYS_75221462&amp;REV_12\3&amp;11583659&amp;0&amp;38&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard PCI-to-PCI bridgeDevice ID: PCI\VEN_1102&amp;DEV_7006&amp;SUBSYS_00101102&amp;REV_00\4&amp;9B8B158&amp;0&amp;00E3&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3ADevice ID: PCI\VEN_8086&amp;DEV_3A3A&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;EF&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26Device ID: PCI\VEN_8086&amp;DEV_3A26&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;FD&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340ADevice ID: PCI\VEN_8086&amp;DEV_340A&amp;SUBSYS_75221462&amp;REV_12\3&amp;11583659&amp;0&amp;18&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: High Definition Audio ControllerDevice ID: PCI\VEN_1102&amp;DEV_0009&amp;SUBSYS_00181102&amp;REV_00\5&amp;3D5E7A1&amp;0&amp;0000E3&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family PCI Express Root Port 6 - 3A4ADevice ID: PCI\VEN_8086&amp;DEV_3A4A&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;E5&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39Device ID: PCI\VEN_8086&amp;DEV_3A39&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;D2&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20Device ID: PCI\VEN_8086&amp;DEV_3A20&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;FA&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408Device ID: PCI\VEN_8086&amp;DEV_3408&amp;SUBSYS_75221462&amp;REV_12\3&amp;11583659&amp;0&amp;08&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Realtek PCIe GBE Family ControllerDevice ID: PCI\VEN_10EC&amp;DEV_8168&amp;SUBSYS_75221462&amp;REV_02\4&amp;195011B8&amp;0&amp;00E4&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family PCI Express Root Port 5 - 3A48Device ID: PCI\VEN_8086&amp;DEV_3A48&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;E4&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38Device ID: PCI\VEN_8086&amp;DEV_3A38&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;D1&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10R LPC Interface Controller - 3A16Device ID: PCI\VEN_8086&amp;DEV_3A16&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;F8&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3405Device ID: PCI\VEN_8086&amp;DEV_3405&amp;SUBSYS_75221462&amp;REV_12\3&amp;11583659&amp;0&amp;00&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family PCI Express Root Port 4 - 3A46Device ID: PCI\VEN_8086&amp;DEV_3A46&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;E3&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37Device ID: PCI\VEN_8086&amp;DEV_3A37&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;D0&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) 5520/5500/X58 I/O Hub Throttle Registers - 3438Device ID: PCI\VEN_8086&amp;DEV_3438&amp;SUBSYS_00000000&amp;REV_12\3&amp;11583659&amp;0&amp;A3&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) 82801 PCI Bridge - 244EDevice ID: PCI\VEN_8086&amp;DEV_244E&amp;SUBSYS_75221462&amp;REV_90\3&amp;11583659&amp;0&amp;F0&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42Device ID: PCI\VEN_8086&amp;DEV_3A42&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;E1&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36Device ID: PCI\VEN_8086&amp;DEV_3A36&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;EA&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) 5520/5500/X58 I/O Hub System Management Registers - 342EDevice ID: PCI\VEN_8086&amp;DEV_342E&amp;SUBSYS_00000000&amp;REV_12\3&amp;11583659&amp;0&amp;A0&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: High Definition Audio ControllerDevice ID: PCI\VEN_1002&amp;DEV_AA30&amp;SUBSYS_AA301787&amp;REV_00\4&amp;12AE3118&amp;0&amp;0138&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40Device ID: PCI\VEN_8086&amp;DEV_3A40&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;E0&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35Device ID: PCI\VEN_8086&amp;DEV_3A35&amp;SUBSYS_75221462&amp;REV_00\3&amp;11583659&amp;0&amp;E9&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423Device ID: PCI\VEN_8086&amp;DEV_3423&amp;SUBSYS_00000000&amp;REV_12\3&amp;11583659&amp;0&amp;A2&nbsp;&nbsp; Driver: n/a&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard Dual Channel PCI IDE ControllerDevice ID: PCI\VEN_197B&amp;DEV_2363&amp;SUBSYS_75221462&amp;REV_03\4&amp;37B99283&amp;0&amp;00E1&nbsp;&nbsp; Driver: n/a

Answer

btw the solution in the first link did not help, and neither did the solution on the EA site - they refer to legacy files and I did not have any.

rumbutter · Answer

will post in the helpers corner for someone to look at the DxDiag&nbsp; ty for posting that 🙂&nbsp;although some of your drivers are out of date

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Error 12

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