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Minilini24's avatar
Minilini24
7 months ago

"Game license invalid" after latest patch update

Hi,

I play The Sims 3 on a Windows 7 computer. My game has worked fine all years until now. Yesterday evening I updated with the latest patch (as it forced me to). When I then tried to launch the game from the EA app, I got the activation window, but pressed Exit as I´ve read you are supposed to. Then tried to launch again, but suddenly the "Game license invalid" error window appeared (see attached pic.). I´ve tried clearing cache multiple times, I have repaired the game multiple times, restarted the computer multiple times... nothing works and the error window appears each time I try to play. I have tried both in online and offline mode. The "licenses" folder in C:\ProgramData\Electronic Arts\EA Services\License is empty (I don´t know if it should?). 

Does anyone know how to fix it? I attached DxDiag if it is any help... 

pc
technical issues

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @Minilini24  This is typically an EA App issue, but it's not always obvious why this happens.  (And yes, there should be Sims 3 data in that License folder, but it's not clear whether this is the cause or a symptom of the problem.)  To be thorough, please uninstall the EA App with Revo Uninstaller, the free version is fine, and use the Intensive scanning method when asked.

    Restart your computer, and create a new admin Windows account.  If you're asked, and I'm not sure you would be on Windows 7, don't link it to your Microsoft account or any email address.  Sign into this account, download a fresh copy of the App installer, run it, repair Sims 3 again, and see whether you can play.

    If this doesn't help, do you have access to another computer where you could test-install Sims 3?  It would be useful to see whether the problem is confined to this system or might be related to your account.

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