Forum Discussion

New Novice

30 days ago

Solved

Missing simpoints

Has anyone figured out how to get missing simpoints from buying gold bundle for a world? I've tried a lot of different things but so far nothing and support believes it may be a bug but I just wanted...

EA_Solaire
29 days ago
Hey there S3MANTICERR0R

If these points still haven't come through for you, you can contact live support for a full refund on the bundle- live support isn't able to grant these missing points, but they can process a refund on the bundle if you'd like. Here on the forums, we don't have access to your account and billing information to get that processed, but you can reach out to live support again here if you're interested in a full refund.

puzzlezaddict

Hero+

30 days ago

S3MANTICERR0R If you bought RH through the EA App, or you tried to register it there, that would explain why the code didn't work. I thought from your wording that you got the world but not the points; if that's not true and you don't have RH either, please see the first post of this thread:

[Current Issue] Sims 3 Store world can't register/install | EA Forums - 11143823

With only one code though, the points should have just been added to your account. I'm not sure whether EA support could add them for you. Support reps can in fact replace points spent on an accidental double purchase, but they may be restricted to only that context. It doesn't hurt to ask again though, that is if you have the patience. One thing we know is that this not a bug that would be fixed automatically from the EA side, as in, your points aren't going to magically appear one day.

S3MANTICERR0R

New Novice

30 days ago

Yeah it's strange, I did get the world through the ea app, but not the points it said it came with on thesims3.com (was redirected from thesims3.com to the ea app to purchase it) so yes I did get the world but not the points. But I essentially got from support "it's probably a bug" and to wait. And they said that they couldn't add points or give a code to get them back for the lost points, so I find that interesting to hear. I've spoken to 3 different support people and pretty much the same answer of just to wait. So that's rather unfortunate to hear that, but I should've expected that they wouldn't magically appear

EA_Solaire
Community Manager
29 days ago
Hey there S3MANTICERR0R

If these points still haven't come through for you, you can contact live support for a full refund on the bundle- live support isn't able to grant these missing points, but they can process a refund on the bundle if you'd like. Here on the forums, we don't have access to your account and billing information to get that processed, but you can reach out to live support again here if you're interested in a full refund.
- S3MANTICERR0R
  New Novice
  29 days ago
  Hey!
  It's a bummer that the points hadn't come through after 3 days, but yes, I think the only option left is to get a refund, unfortunately. Thank you for the link to get that started