Hello,
I've purchased the expansion pack more than 10 years ago physically with code in the box and I had it connected to my account. I downloaded all my expansions and even though it shows installed everywhere, it's not showing neither in the launcher nor in game. It's also present on the hard drive. I've tried every solution provided by chat assistance on EA page but nothing seems to work. Do y'all have any ideas?
Community ManagerHey myszolin,
It sounds like you've already reached out to support, which is great! They should be able to look into the account with you to see if there are any entitlement issues preventing the Pets EP from appearing in-game or in the launcher.
If you haven't already, please try clearing the cache on the EA App by following the steps on this page. Doing so will help sync entitlements, which have been a common cause for similar issues in the past.
Let us know if you're still experiencing difficulties with Pets after that, or if support was able to help resolve this with you. Thanks!
