Re: new EA app uninstalled Origin

Thanks,so much. I will try that. I just spoke with a representative from technical support. He said this is a high priority problem many are having. I also mentioned none of my game or expansion packs are anywhere on the EA app. I'm 68 years old and been playing the Sims for years. I'm so sorry I took the plunge and did the new EA app. Now he says until its fixed I'm stuck and outta luck😥

I did everything you said to do in my earlier post about the EA app uninstalling Orgin. Last night I took my time and redid step by step. Was so happy when the EA app worked, and all my Extensions and everything was there. Thanks so much and I hope to have no more issues

@indycutie  I'm glad to hear it.  Enjoy your game, and if you run into any other issues, you know where to find me.

@indycutie  Is your computer online overall?  If not, or if it can't connect to EA servers, that could explain the issue.  Your Sims 3 install might still be looking for Origin, and when you're online and able to connect, your computer gets redirected to the EA App.  But when you're offline, the process might not work.  I'm not actually sure since I generally use my Steam install, but I do know that the EA App doesn't work properly in offline mode at the moment.

A few other questions:  When you sign into the EA App, are you trying to open Sims 3 from your game library, or do you use the game's desktop shortcut, and does using the other one instead work better?  Does it help to double-click Sims 3's desktop when neither Origin nor the EA App is running?  Ideally, one of the apps would open and ask you to sign in, and when you did, the game would load, but that's never worked consistently in Origin and might not work all the time for the EA App either.

@indycutie  Well, if that works, then it's an easy fix.  Enjoy your game.

@indycutie  Is your computer's internet connection working and stable?  If not, that might explain the problem.

If your internet is working, you can try doing a clean uninstall and reinstall of Origin.  Clear its cache first, then uninstall "the hard way" before reinstalling.

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/

You can try clearing the EA App's cache too, but uninstalling it is a bit of a pain, and I haven't seen good instructions.  (The usual recommendation is to use a tool like Revo Uninstaller to remove all traces of the App.)  So you're probably better off trying to make Origin work first.

Please keep in mind that if your internet is NOT working, clearing the cache for each app will erase your login data.  So even if you fix the underlying issue with the apps, you won't be able to sign in again until your computer has internet.

@indycutie  The original Sims 3 discs carry a copy of Origin that's so old, it certainly won't work, and it may not even be able to update itself properly.  It's always best to download a fresh copy of Origin no matter what game you're installing.  You'll be able to find a download link in this thread for at least a couple more months, as far as we know.

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

@indycutie  In order to play through Steam, you'd need to buy the game from Steam.  (There's no way to transfer your Origin/EA App content to Steam.)  I just mentioned it to say I haven't tested a setup like yours.

Did you install Origin into Documents?  If not, what is inside the Origin folder?  Please also let me know whether OneDrive is running on your computer, even if you never use it yourself.

@indycutie  Just to clarify, do you see Origin in Downloads or Documents, or both?  OneDrive doesn't affect the Downloads folder, but it can sync (and therefore interfere with) the contents of Documents, which is why I asked.

@indycutie  Please delete everything in Downloads with Origin in its name.  Then use this guide to uninstalling "the hard way" to remove any leftover Origin-related files:

https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/

Restart your computer, and don't open the EA App.  (Make sure it's not running in the Task Manager as well.)  Download a fresh copy of Origin and run the installer as an admin: right-click on the download and select "Run as administrator."  Restart again when it's installed, and again make sure the EA App isn't running.  Then try to launch Sims 3 from your Origin game library.

If Origin doesn't think Sims 3 is installed, right-click on the game icon in your library and select Locate Game, then choose the location where the game is installed.  It might help to run a repair afterwards (in the same right-click menu).  Then launch the game from your Origin library and let me know what happens.