Registering A Game

@michelle_renee86  There should be a way, yes, although I'm not totally sure whether the "normal" way works.  If it doesn't, let me know, and I'll ask if there's something else you should do instead.

Open your Origin game library, right-click on the Sims 3 icon, and select Game Properties.  Among other things, you should see a 20-character CD key.  Try using that key to register on the exchange site; you can copy and paste it to make sure the code is entered correctly.

It didn't work, I tried it multiple times because it wouldn't let me copy/paste, but each time this popped up.

@michelle_renee86  Just checking, but did you try to sign into the Sims 3 site using your Origin account credentials?  If you'd bought the game outright through Origin, you'd be able to sign into the site without creating a new account.  I think that's not how it works for people who just use Origin Access/EA Play to download the game, but I haven't tried that route.

At any rate, I'll ask if someone knows the answer.  It might take a couple days to get a reply though, this being the weekend.

Yeah, I used my Origin/EA play, because I have the subscription.

@michelle_renee86  Yes, I understand, but did you try signing into the Sims 3 site using the email address and password you use for Origin?

Hey @michelle_renee86, 

Like @puzzlezaddict mentioned, if you can confirm that you are logging in with the right account details but it's still not working, you can try this:

• Right-click on the game on your library > click on Game Properties
• You will find a CD Key there > copy it
• Go to thesims3.com, log in, and register the copied code

Hopefully, you can use the Exchange soon! 🙂 

- Leeloo

@puzzlezaddict yes, I signed in through the sims 3 website. I had to it wouldn't let me sign in using the game launcher until after I signed into the website, for some reason.

@EA_Leeloo I already tried that, it didn't work.

Hey @michelle_renee86,

Apologies for the late response.

Just to confirm - since you own the game through EA Play - when you log into TheSims3.com does it show you own the game in this section on "My Page" (left of the screen, see image below)?

Also, you are logging in with the login details you're using for Origin, right?

- Leeloo

Yes I am using my Origin login info and yes I see the image under the my page tab. But it doesn't show I have Late Night or High End Loft Stuff, only Riverview.

Hi @michelle_renee86,

I just wanted to check in quickly to let you know that this is still being investigated.

Thanks for your patience! Hopefully, I have more info soon. 🙂 

- Leeloo