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MightyCambo's avatar
MightyCambo
Rising Newcomer
6 days ago

SIMS 3 - Roaring Heights Gold Edition - Says I don't own

Hi,

I bought the Sims 3 Roaring Heights last week in the sale with a few other expansions. All the other expansions were fine. Roaring Heights wasn't showing as purchased so an EA Help person refunded me the whole lot and I repurchased the expansions and went with Roaring Heights Gold instead this time.

Again all the other expansions worked and I even managed to download the Roaring Heights to my slow old laptop and it works. I then tried to download it to the family PC but it is now saying that I do not own the item even though it is showing on my purchases in the Sims 3 store AND the EA app. 

Still works (very slowly) on my old laptop but cannot get it on the family PC - surely you can't just download it once?

Any help appreciated.

pc
technical issues
the sims 3 store
worlds

1 Reply

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 days ago

    MightyCambo​  You can definitely download the world as many times as you want, on as many computers as you want.  But there are a couple reasons this might not work on one system.  First, please clear your browser cache, or use a different browser; Firefox tends to work well with the Store.

    If that doesn't help, did you install teh game in the same way on both computers, or did you use different methods?  For example, one might be a disc install that you later updated with the EA App, while the other was only downloaded straight from the EA App.

    Separately, you can transfer the .Sims3Pack from your old laptop to the family computer, and it might work, depending on whether the install types match or are close enough.  The file will be in Documents > Electronic Arts > The Sims 3 > Downloads on your laptop, which is also where it needs to be on the other computer in order for the launcher to read it.

    You can use an external drive or USB stick to transfer the content, or you can use a cloud storage service like Google Drive or OneDrive.  If you upload the file to cloud storage, zip it first: right-click the file and select Send to > Compressed (Zip) file.  On the new computer, right-click and Extract.

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