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lildominoe's avatar
lildominoe
3 years ago

Sims 3 DLC in purchase history but says I don't own it when trying to download

Since moving over to the EA app from Origin, DLC that I purchased on TheSims3.com is won't download. When trying to download the content from the Sims 3.com website, some of my purchases are telling me that I do not own the content. I know I purchased it several years ago and it is showing in my "Purchase History". I spent a lot of money on this. How can I get my DLC back? 

Screenshots show that the content is in my purchase history. This is just a little bit of what is missing.

technical issues
the sims 3 store

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @lildominoe  Please try downloading the items from their product pages, not from your purchase history.  For any item, if  you get the "you don't own this content" error, refresh the product page a couple times and try again.

    If that doesn't work, please let me know whether the Store account you're signed into is the same one as the EA account you used to install Sims 3 on this computer.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    3 years ago

    @lildominoe  You can download the store items while in game. Click the options (...) and click Open Downloads Dashboard.  All your purchased items shold be there.

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