SIMS 3 ISSUES! LETS SORT THIS OUT!!

I agree that mac owners have had their share of problems with TS3. And it doesn't help that the mac forums have little activity. Did you try the manual super patch for mac?

See the message I have sent today, its not Mac related, but definitely issues with Sims products!!!!

Suzi

I'm sorry if I'm always the buzz kill for EA in my posts but I had way too many ISSUES with this purchase then I can count, and way more then I've ever had on any game. Mostly game function stuff and lack of technical support.

It took them community helpers over 3 months to even say you should go to the EA help beta site. They said we don't work for EA, yet they are always there so which of EA's companies do they work for? Mod it up they say, it's your computer's fault. Another would say "NO, its your content, it's bad"... But then 90 days after you purchased and cried for actual tech support help from a real EA person on the community site... "Oh you aren't in the right spot, it looks like you might actually have a real technical issue". Is it coincidence that you only have 90 days to get a refund on the game? Is it really other people trying to help but giving nothing but... It's a ..."KNOWN Bug"... You should mod it up" for advice? It is like theyanswer saying, "yeah I looked it up its a known bug". Its like off a list of broken stuff in the game and come back to say. I for one would be firing people who alloweda "Known Bug" list in a game to go unresolved, if I owned this company.

If the game is broken then recall it.

If the people who work for you can't fix it.. Fire them....

If you sell broken versions over and over and over again people are going to not trust your company's judgment. You need to change things fast. Two rounds of Sims, and I'm not buying anything more from you without serious fixes in quality and technical compatiblity.

I know all these issues and lack of support was too much for me to handle so I reported them to the Better Business Bureau as well as reporting the product to the Attorney General of California. It's not up to us to fix the game with mods.. They told us it did "X" it needs to do "X" its not like buying a used car.. AS IS doesn't mean "its OK if parts of it are flat out broken".

More people need to fight for Quality, that is the only reason I replied. I want this one 100% fixed before they run off and only care about the next one you know? Don't stop until you get a person who can help..... Please, I beg you... It doesn't matter what you run the game on, it has been loaded with issues for PC too..... I went through 8 months of this before finally seeing improvements on the actual bugs.

8 months5 notebooks of notes while playing the game, 3 subject a sections, one per town.. Broken, broken, broken... Video, snapshots... A flat out mess. I finally started asking Frank Gibeau himself what he planned to do about fixing it... All the sites say he's the "Go To Guy for all things Sims"... He needs to make a statement that this one will function correctly  before the next one gets released if they ever want me to buy another game.

Granted with the improvements so far, there seems to be some work being done... So, yesterday I gave them another chance and I have added to my Sims 3 collection but I do so with caution and a note pad right next to me with little sticky note arrows for referring to bad problemsSo far so good.. You'll know if it doesn't pan out, I don't keep quite about issues long. <lol>

Anyways.. sorry you too are having issues. I hope my advice is taken to heart because I saw results with my approach... Don't be timid, hold someone accountable it apparently is the only way to see improvement. 

The problem... That's not playing... That's beta testing.   =(

I found your message very interesting and itsgood in a bad way that its not just me that is having these issues.

I did actually mix up my timings when I spoke to the EA crowd, I said 3 months not 3 weeks, since I first complained, but I have had other issues so I am not going to tell them I got mixed up as even 3 weeks is too long to get a problem with the site fixed and not making me feel like they for some reason seem to feel I am unable to pay for their products which is a total load of rubbish, but without any contact from them in this period to say what they intend to do is unacceptable.

They gave me the address for the legal dept in Guildford in Surrey, which if I dont hear anything from them  in a month or so, I will be contacting them for sure!!

Oh well back to trying to play the games I have got and I hope you get your issues sorted out

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@bmashland wrote:

It took them community helpers over 3 months to even say you should go to the EA help beta site. They said we don't work for EA, yet they are always there so which of EA's companies do they work for? Mod it up they say, it's your computer's fault. Another would say "NO, its your content, it's bad"... But then 90 days after you purchased and cried for actual tech support help from a real EA person on the community site... "Oh you aren't in the right spot, it looks like you might actually have a real technical issue". Is it coincidence that you only have 90 days to get a refund on the game? Is it really other people trying to help but giving nothing but... It's a ..."KNOWN Bug"... You should mod it up" for advice? It is like theyanswer saying, "yeah I looked it up its a known bug". Its like off a list of broken stuff in the game and come back to say. I for one would be firing people who alloweda "Known Bug" list in a game to go unresolved, if I owned this company.

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I'm trying to phrase this correctly so that I don't sound like I'm insulting anyone and 3/4 of your points are totally reasonable and accurate. The words I have put in bold and underlined above, however, are unfairly said. I understand that you are angry and for a good reason. Let me put it to you this way:

There is a helper on here who is a TEENAGE girl not even out of school yet who is here almost every day and on whenever she can be to try and help people. You want to tell me that she is lying when she says she has no association with EA? 

Us Helpers - we're not getting anything out of this. We are here simply because we want to be and try to help people. Sometimes (I myself am a perfect example of this and I regret it) you'll see a helper rant about how helpless and how irritating other posters can be, it's not right but sometimes you just need to vent the frustration of having to answer the same question 20 times on one page in the same hour (trust me, it happens). We're human. 

As for different answers, there are always different possible solutions to a problem. If you posted something and got an answer that didn't work, would you want no one else to pitch in with an answer that was different to the first because it contradicted it? With computer specs and being told it's your computer's fault - trust me, we're not trying to get you to waste money but in a case of a graphics problem - are you going to tell me that it's the game's fault when obviously your graphics card doesn't meet the required level?

So please, just try and appreciate the helpers for being there. This is a community site it's for people to share knowledge and help others. 

This is very frustrating. I just bought the Sims 3 starter pack yesterday and tried uninstalling both origin and the Sims 3 again itself 3 times. Had I known this many people had these problems I never would have downloaded it. I would really just like a refund but calling somebody doesn't seem to be available either. Such a waste of money.

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@sammykolo54 wrote:

This is very frustrating. I just bought the Sims 3 starter pack yesterday and tried uninstalling both origin and the Sims 3 again itself 3 times. Had I known this many people had these problems I never would have downloaded it. I would really just like a refund but calling somebody doesn't seem to be available either. Such a waste of money.

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I am sorry to hear of the problems you are having especially when you have only just started playing Sims, its not really a good advertisment is it!!!!

Anyway, I would if I were you contact the advisors on EA.com and they may either be able to help you (unlikely) or as they have done with me pass your problem to the techies.  In my case my problem has supposededly been bumped up as it is I am sure an easy problem for them to sort out however as I said in my previous message I have been waiting for 3 weeks without even a message from the specialized team as they call them. 

Your problem is more complicated than mine I suspect though I am not very technical and don't work for EA or anyone remotely like them - in fact I am on sick leave at the moment - I am not in a position to know what your problem is , however you say that calling someone is not available, well this is not the case.  As I said you can speak to advisors if you contact EA.com.  You will find that you have to work your way through a few things first, but its not difficult, and you can chat to a real person believe it or not LOL!!!  They are very frustratingly friendly, and I think probably do what they can, but in my case its be passed on, but maybe they will be able to help you.

Best of luck

hello bmashland, again for the record (yet again) i do not work for or have any association with EA other than buying the games and can i ask you with all the research and beta testing you have done have you found other soloutions for the game that you could share with us ? and when i say us i do mean sim players

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@sammykolo54 wrote:

This is very frustrating. I just bought the Sims 3 starter pack yesterday and tried uninstalling both origin and the Sims 3 again itself 3 times. Had I known this many people had these problems I never would have downloaded it. I would really just like a refund but calling somebody doesn't seem to be available either. Such a waste of money.

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 http://eahelp.ea.com/en/contact-us/new/    see if this link will work for you to contact CS

How do I contact the advisers? I'm having issues with Origin, but I can't figure out where to post my question. You're the first person I asked.