Sims hidden springs nowhere to be found! PLEASE HELP!

Hi katemf1992!

go to thesims3.com website.
Log-in to your account or sign up for a new account if you do not have one yet.
Go to the Hidden Springs world page on The Sims 3 Store: http://store.thesims3.com/hiddenSprings (The "S" must be capitalized)
Select the Redeem Code button and enter the serial key that came with the product.
Upon success, go to the Purchase History. The link to download the world will be available.

Please contact EA if you require anymore assistance here >> https://help.ea.com/contact-us

None of the contect options will work for me when I go to that page. And also I have no code to redeem it as I was not given one and have no email with one on it either, it is not showing on my origin purchased games list even though I have paid for this twice, which is 40 euro. I'm not sure where to go from here ...

If you are certan you have purchanced it twice. Contact EA here >> https://help.ea.com/contact-us

They may be able to help you more than we can.

Were you able to get this resolved? I bought the physical copy of the cd, attempted to redeem the code online, it said that it took it, and now it's not showing up anywhere so that I can download it. I've tried using the physical copy of the disk, but the code has already been used and is invalid. Spoke to an origin tech support, they were not able to resolve my problem.

Same thing happened to me.  Bought Hidden Springs thru Origin, it is NO where to be found.  Getting a little frustrated as this was 4 days ago.  Its not on my sims3 account, its not on origin, its not in an email.  Can't enter a code cause I bought the digital file.  Plus have messaged them twice now, still NO response!  I am about to open up a dispute on paypal to get my money back, this is crap! 

FAQ store worlds and how they work http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911

if in the event you need to contact CS here's how  

They can be found here: https://help.ea.com/contact-us Choose a category, a game and a platform for the contact options to show up. If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later. See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

step by step

1.https://help.ea.com/contact-us
 2.Set your language to US at the bottom
 3.Describe your issue with a few words
 4.Select Product: The Sims 3
 5.Select Category: Billing/Purchasing or Account Management
 6.Select Platform: PC
 7.Click Find solution
 8.Scroll down and click I still need help
 9.Click Chat Now to chat with a Game Advisor