Technical Help installing Roaring Heights.
Hi! Hope everyone is safe and well! :) I was just directed here by EA help & support who said perhaps the Forum Moderator who has more experience could help. I purchased Roaring Heights today on E...
Forum Discussion
Gamewan Instead of using the Downloads Dashboard at the Main Menu, can you download Roaring Heights directly from the Store site, either from your purchase history or its product page?
https://store.thesims3.com/roaringheights.html?categoryId=12642
You shouldn't need to login to the launcher to install Store content. But if you're asked to do so, one possible cause is the product code for your installed copy of Sims 3 not matching the one on file for your Store content. For example, if you had a Steam install and had not registered its code, the Store site wouldn't "know" that install belonged to you, the person who'd bought this Store content. This can also be a problem with installs from discs that were never registered. Let me know if this might be the issue.
Thank you for your reply! I appreciate the time taken and input. Yes, that was the idea of the EA associate as well, that is, to go to the sims 3 site and get it from purchase history. This seemed to have an issue on two files, roaring heights and another store file. The issue being another login screen marked 'member login' comes up over the already logged in sims 3 launcher. The 'extra' login screen does not accept the same login as the sims 3 launcher, site, ea, ect.
So, tried a few things, repairing the game file/filesystem, renaming relevant folders such as the downloads folder where the login bin file is, letting the game create a new one. These things did not work. I reinstalled a legacy origin and logged into that with the same, newer EA login, and it worked after that, and that was with the EA redirect on the old legacy origin client screen. Whatever reinstalling did, the appearance is it fixed the original files, which were probably origin related files. I can mark this as closed now, if that is an option! Thank you again for all the assist. Merry Holidays, hope everyone's safe, warm & well. š š š
