Hello,
I'm having difficulty playing the game. After I installed Sims 3, High End, Ambitions, and Pets, it worked fine for a few days, with the exception of a couple crashes during scrolling. the first time it stated that the display driver accelerator stopped responding but recovered.
Then today, before I even completely load the game, it crashed just before it finished loading the family selected in Pets.
Though I have enclosed screenshots of my dxdiag, I'll list here.
System information:
(today's date, my pc name)
OS: Windows 7 Home Premium 64-bit (6.1, Build 7601)
Language: English
System Manufacturer Toshiba
System Model Satellite A665
BIOS: Phoenix SecureCore Version 2.30
Processor: Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz (4CPUs), ~2.5GHz
Memory 4096MB RAM
Page File 2581MB used, 5198MB available
DirectX Version: DirectX 11
Display
Intel(R) HD Graphics
Intel corporation
Chip type: Intel(R) HD Graphics (Core i3)
DAC type: Internal
Approx total Memory: 1696MB
Current Display mode: 1366x 768 (32bit) (60Hz)
Monitor: Generic PnP Monitor
Drivers:
igdumd64.dll,igd10umd64.dll,igdumd>
version: 8.15.10.2189
Date 7/29/2010 8:10:36 AM
WHQL Logo'd: Yes
DDI version: 10
Driver Model WddM 1.1
DirectX Features:
DirectDraw Acceleration: Enabled
Direct3D Acceleration: Enabled
AGP Texture Acceleration: Enabled
Notes:
. No problems found.
The rest is in the screenshots provided.
Here is what happens.
I signed into Orgin. My games, play Sims3
It loads to the welcome screen Sims 3. Game says it is up to date in updates.
When I click on the arrow to play, the screen will load to the last expansion pack I installed (Pets).
This installs fine. I get to the screen where I can pick a family and play, it will load until it is almost done loading and then it crashes to a black screen, frozen and I have to force shut down (otherwise, it will stay on black screen). Sometimes, it just crashes my graphics driver-> where I can get back to my windows screen, and there is a white message saying:" Display driver Intel Graphics Accelerator Drivers for Windows XP(R) stopped responding and has successfully recovered." I don't quite understand this because I don't have Windows XP, I have Windows 7. The drivers were installed when I started up automatically the first time I bought this computer. I have windows on automatic updates.... i did once have to have the hard drive replaced and that was done by a professional. I did not re-program anything myself.
To further investigate thinking these events are linked, I googled the message and looked at several pages from Intel. I downloaded Intel Driver Update Utility, and it stated that I could update my chipset and a wifi something or other. But for the graphics, it said to consult with Toshiba to download the driver from there.
At the Toshiba site, I put in my model number and checked for updates to the display driver. According to toshiba (and my diagnostics), I have the latest driver installed (8.15.10.2189). I didn't update the chipset (from the Intel diagnostic Utility) because I didn't want to update one just yet . I wouldn't know if the new one suggested would be OK with the graphics message not fixed.
Any assistance is greatly appreciated. I just bought Sims 3 starter pack, Ambitions and Pets on 9.20.2015. I really would like to play. š Thanks very much for your assistance.
