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nessatay2223's avatar
nessatay2223
New Ace
2 years ago
Solved

The Sims 3 EA APP Mac User Issue - Sims 3 Store Content will not Download

I have been having issues with the EA App since Mac users had to update to the new app. I cannot download any store content to my Sims 3 Launcher. It keeps popping up with 'There was an error Downloa...
mac
technical issues
the sims 3 store
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @nessatay2223 (and everyone else in this thread)  I've flagged this issue to EA but don't know of anything else to suggest at the moment.  It's clearly not universal, which probably makes the issue more difficult to resolve.  Hopefully there will be some news soon.

melyize's avatar
melyize
Seasoned Newcomer
6 months ago

Hey, I'm having an issue on my Mac where I can't install content from my Sims 3 store purchase history page. When I try, it opens the sims 3 launcher and starts downloading as normal, but after that it always gives following error message - "There was an error Downloading Content {0}" 

I've talked to a ea customer advisor about this, but unfortunately we weren't able to fix the issue. He advised me to make a post in here, but I don't have much hope tbh. 

I've tried to clear cache on the EA app, tried different browsers to access and download content from the Sims 3 store and few other more obscure troubleshooting steps, but nothing has worked so far. If there's any advice or something I could try that has fixed this issue in the past, please let me know. I did unfortunately buy bunch of content (items/worlds) from the Sims 3 store in the past and would love to have them in my game.

  • melyize's avatar
    melyize
    Seasoned Newcomer
    6 months ago

    Here's the report ID
    9d32921f-a35e-4e46-90ba-dc05969f31ed

    • SimpliBee's avatar
      SimpliBee
      Seasoned Newcomer
      6 months ago

      I'm having the same problem. Spoke to two advisors but no solution. The last one cut me off and I can't seem to get any response. Did you find a solution

  • kepkesr's avatar
    kepkesr
    Rising Newcomer
    6 months ago

    I just posted a problem very similar to this. I am also having an issue with this!! instead of downloading the content that i bought, it just keeps re-directing to sign in instead even though i am already signed in. I think EA/Maxis should be made aware of this issue because im sure many more players might be having similar issues with this. They may need to update their website (the sims 3 exchange). It's ridiculous. They can't ignore the issue of hundreds of players purchasing something and not getting access to the items.

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