What is error code 8016

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly.

Here you go 🙂

• Is this a new computer that came with Windows 10 or did you upgrade ?
• Did you download the game or install from DVD ?

You can actually just use 3 GB of the RAM you have since you have a 32 bit OS. Bit of a waste really.

This error has to do with the security measurements MS put in place so programs that use SecuRom have issues.

Its a new computer, my brother had it built for me. So windows came with it. The game is a download, i have had it on my laptop before. 

Well, did some research and it seems your processor is the new skylake generation. They seem to have an issue with secuRom (Download version of Sims has securom).

So, only solution is to update your bios. Guess you need to talk to your brother about that (and ask him to install a 64 bit OS. No use to have such a great computer and have a 32 bit OS on it)

That was my bad, I could only afford so much. I'll ask him. Thank you

I don't think a 64 bit version should cost more.

You might be able to upgrade to free. I haven't read this article but maybe it helps: http://answers.microsoft.com/en-us/windows/wiki/windows_10-win_upgrade/how-to-switch-from-32-bit-versions-of-windows-to/40d90c4e-8845-4bcb-bb2f-aeab312caf74

Hi! This happens to me too, but strangely enough it's with The Sims 2 Ultimate Collection. I've recently built a new custom PC with Windows 10. I've sent my DxDiag, I hope you can help me. I can't seem to find a solution to this problem.

Sims 2 UC also has Securom.

Looks like you have skylake which means you need to update your BIOS

Thank you so much, updating bios worked. I'd like to donate 10 dollar or something for your answer, where can i donate?