Re: Certain Items look broken/invisible (Intel, DX9)

i'm playing on pc 

Have any of you tried a game repair yet ?

For EA app

1. Close the game
2. Click on the three dots in the upper right corner of the game in your library
3. Choose Repair game

For Steam:

1. Close the game
2. Right Click on the game in your library
3. Choose Properties
4. Choose tab Installed Files
5. Press Verify Integrity of Game Files

i'm using DX 9 by default

Hey, I had the same issue with the bookcase and have tried the fixes listed, here's a DxDiag

here is my DxDiag file

As recommended, I updated my graphics card driver. But the problem with the invisible bookshelf persists. The problem also affects other objects in my game:

-Barnelwood Shower

-EZ Shower (came with the EP University)

All 3 objects appear when placed outside of buildings.

I have the newest graphic drivers, I tried updating all my drivers anyway just in case but it hasn't made a difference. 

@Sweetie_EF  Please post a dxdiag.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@HPathbp16  Please post a new dxdiag, and also try switching to DirectX 11 mode, as described here:

https://answers.ea.com/t5/PC/DirectX-11-DX11-for-The-Sims-4-A-Step-by-Step-Guide/td-p/13711976

Here is my dxdiag

@Sweetie_EF  Please try using DirectX 11 mode rather than DX9, which is what I believe you're using given the game's default behavior.  But you can check at the Main Menu: the DX mode will show in the lower-right corner, after the version number.

There are two ways to do switch to DX11.  One is through the Nvidia Control Panel.  Right-click the desktop, select the CP, then Manage 3D Settings > Global settings, and choose the high-perfornance Nvidia processor rather than auto-select.

If you don't want to use this method, open the EA App game library, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.

Either way, confirm the game is using DX11 mode at the Main Menu, then see whether the problems are still present.

If you're actually already using DX11, switch to DX9 instead, just as a test.  The -dx9 command line argument would work, as would checking the box in graphics options (if it's there) for DX9 mode, to the right of post processing.

When I place the “Mortimer’s Secrets Bookcase” it’s not actually there. I can highlight the item as if it is there and use it as if it is there but the item is not there. The item shows up outside but not inside the builds. (Walls are on tall wall height.)

Hi @SeeminglyCece23 Are you on PC?

Check out if the drivers are up to date. 

https://answers.ea.com/t5/PC/Mortimer-s-Secrets-Bookcase-appearing-as-invisable-when-placed/m-p/14050844#M285210 

For me it’s the showers!

@SeeminglyCece23

I merged your post with the main thread.

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

@illerry 

Could you please post a pic of your showers and also post your DxDiag.

Here is the DxDiag. I have no idea how to read that. 

Yes I am on pc.