It can't go on like this...

It really sucks, I’ve actually spent money on all my packs for PlayStation and started getting them on PC the latest one was of course Businesses and Hobbies during the sale and as soon as I got it-broken. One of the main features of the pack (that just came out) and it doesn’t work after an update? I have a newer legacy household that I can’t play now because a couple of my families are running businesses with lectures as the main attraction. They’ve made it clear that they are not even thinking of a Sims 5 anymore, so my point I guess.. why aren’t they getting a team that separately polishes up and fixes the game while another continues working on the new packs? Because whatever they’re doing is not working, they release a pack, a couple patches here and there but you still have packs like ‘For Rent’ and ‘Wedding Stories’ still almost unplayable (I know mine are still really buggy). We obviously love The Sims, I don’t get why they just love to disappoint us when we just want to play the game. “Here’s some highly requested content in a $40 expansion, but we’re going to break the game a few times before you can enjoy it.”

I agree.

Fixing broken DLC is a huge priority for me.

Been dissapointed in EA for the longest time. I buy all my packs, never hacked any because i want to play fair, but how can i be fair with a game that ain’t fair with me? I just bought B&H, had a whole gameplay project in mind. I wanted to build a university with the « sharing is caring whiteboard ». It took days for me to build it. Then the update happened and removed all the white boards from my lot. Came to find out I’m not the only one experiencing this. Why can’t i get what i paid for? EA’s reputation is really bad cause it’s a repetitive issue 📉 They give us the bare minimum for 40$. I miss when the Sims used to care about their players more than their pockets. This is my last straw after playing for 10 years.

i'm sorry to read your post... after so many years players are still loving and helping each other and EA knows that. they also know that everything will be bought anyway. 
don't think, or you all reading this, that fairies are coming out now because EA wants to do the players a favor. inzoi is here and it's just a strategic move from the publisher. i want to emphasize that this is not hate against inzoi or sims. it's about the publisher's behavior.
we HAVE to show that we're not going to put up with this anymore. no change without speaking up. honestly, it makes me happy when i read that some people cancel their pre-order and want their money back because they see how EA treats players. i just feel so incredibly sorry for those people... you're looking forward to something, you spend a lot of money and then they treat you like this...

if it's any consolation, there's a hotfix for the whiteboard if you play on pc. free on patreon.

I just don't get why devs don't have a collaboration project/system with modders who find fixes on their own anyways and early access players/influencers to find the bugs and issues before going to the general public. Are we not at that day and age yet?

You basically have a volunteer and free beta tester base ready to troubleshoot and even fix the issues (even if in some cases they are just Band-Aids) for you. So you can still focus your hired team to focus on new content more and still manage to not neglect bugs and issues. Instead of expecting players to just deal with the issues or to fix on their own with mods.

TLDR: If a modder can fix an issue or bug, then there is no excuse why it isn't in a patch fix. Provide the fix officially, and credit the modder who made/found the fix. Work with your community; not against it.

It’s giving they only care about new customers and not those who have been playing for decades. I have been playing the Sims since the first one under Maxis (yeah, I’m not spring chicken) had all the physical copies of sims 1 and 2. Got a bit lazy with sims 3 (move abroad and adulthood). And only return to sims because of the pandemic. I avoided sims 4 because we couldn’t physically own the game anymore. But boredom plus nostalgia made me go back in 2020. REGRETS! Wish I just went back to my old physical games….because this has been the WORST the sims experience. The bugs…customer service…the lack of response from EA has told me that no one cares. I wish I stopped buying earlier but I haven’t bought a pack since 2022 and will never buy any packs from them ever again. No matter what sales yall have. Now it’s just about maintaining what I already bought and even that has been stressful. Games that I bought to escape the realities of life….anyways. If they do listen, please go back to caring about your current customer base, especially the ones who have been playing for decades. Focusing on new customers only is a short term goal. They will eventually get bored when the hype goes away and your betrayed fan base will no longer trust yall to spend anymore money. Y’all already lost me.

i totally agree with you. i also think it's all about new buyers. that's why the future sims looks the way it does. it's being adapted to the "new generation".
check out "EA nerds in a cave" on the internet. i bet they're referring to us older sims players too. the old ones will buy any **bleep** anyway, it's all about attracting new ones. such a statement is cheeky enough, but it just shows the face of EA. i think we have to accept that sims is "dead", at least as we know it. and broken anyway. it reminds me of the times when i was still playing sims 3 and sims 4 was announced. then you also noticed that they didn't give a **bleep** about the 3rd part. the money and the attention went into the new part. i see it the same way here. 
if i were only building or furnishing i would really enjoy it, that's the great strength of sims 4 in my opinion. but as a real gameplay user, the fun goes out of it for me when there are bugs that severely impair the gameplay. plus slow fixes.

Work with your community; not against it. <--the sentence is super nice but you can forget about EA. AND bug fixing is an extremely expensive affair as far as i know. they don't like to spend money like that, they are known for the opposite xD

The Sims needs proper competition so badly (I don't really consider inZOI such, everything I've seen and heard about it is so soulless.) And the playerbase needs to refuse to buy new packs until EA starts giving their coders proper time to cook.

Not adapted for new players but watered down...easy play.