Forum Discussion

CritHappens90's avatar
CritHappens90
5 years ago

[ARCHIVED] Gallery Issues

Gallery seems to be down, anyone else got this issue? ( Location Germany ) Edit By Crinrict: Adjusted Title
the gallery
BerylBast's avatar
BerylBast
5 years ago

I am in mainland of PRC, but currently using VPN to keep being connected 

crinrict's avatar
crinrict
Hero+
5 years ago
@BerylBast OK. thanks for the info

Currently don't know what's going on, maybe it is some temp issue. I've forwarded this to EA Staff.
  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    5 years ago

    Hello @BerylBast @H0117_39 @pixies29 

    If you have this file \Documents\Electronic Arts\The Sims 4\ConnectionStatus.txt , can you send it to me through private message?

  • BerylBast's avatar
    BerylBast
    5 years ago

    @SimQARobo  A txt had been forwarded to your inbox :]

  • pixies29's avatar
    pixies29
    New Rookie
    5 years ago
    @SimQARobo A txt has been forwarded to your inbox
  • AaronReborn's avatar
    AaronReborn
    5 years ago
    @SimQARobo I sent a private message to you as I also am having issues with accessing the online gallery.
  • urnat80's avatar
    urnat80
    5 years ago

    Having problems connecting to the internet while in-game. Origin is connected (on-line). I restarted my router, uninstalled Origin, Repaired ALL SIMS 4 PACKS, Uninstalled Sims 4, Updated everything, Checked my firewall, checked my DSN, Reinstalled everything (Origin and Sims 4). Done practically everything to get online in the Sims 4 game. I just can't connect to the Gallery what so ever. Can anyone help me?

  • urnat80's avatar
    urnat80
    5 years ago

    I am beginning to think that the New Game (Snow Escape) must be causing the problems. My game was working fine before the New upload. My game still says that it needs an internet connection to access but I have a connection since I am online. 

  • lilzairagrace's avatar
    lilzairagrace
    5 years ago
    @urnat80 I am having this exact same problem and have also done all the above! Very frustrated because this has been going on for a few months now. Seems nobody will help.
  • Gednaa's avatar
    Gednaa
    Seasoned Ace
    5 years ago
    @lilzairagrace It may be something to do with your connection, which people here couldn't help with, without actually seeing your network settings.

About The Sims 4 Gameplay Questions & Issues

Get help and answers to your gameplay questions and issues in The Sims 4.20,205 PostsLatest Activity: 20 minutes ago