[ARCHIVED] Gallery Issues
Gallery seems to be down, anyone else got this issue? ( Location Germany )
Edit By Crinrict: Adjusted Title
Forum Discussion
68 Replies
Replies have been turned off for this discussion
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? First time it's happened
What is your current game version number? Most recent as of Nov 2020
What expansions, game packs, and stuff packs do you have installed? Eco lifestye, Parenthood, Tiny Living, Holiday pack
Steps: How can we find the bug ourselves? Can't go on gallery because can't connect to the internet and if I somehow manage to open the gallery tab all pictures have big red Xs
What happens when the bug occurs? It tells me to go online and when I attempt to connect I'm told I can't
What do you expect to see? The gallery being open? Is that the question? Sorry English isn't my first language.
Have you installed any customization with the game, e.g. Custom Content or Mods? Taken out
Did this issue appear after a specific patch or change you made to your system? Yes. Bought packs in bundle for the first time and updated gameI tried
- editing ransomware properties as suggested
- tried uninstalling and almost couldn't reinstall
- tried deleting cache files as suggested
- tried whitelisting app from Windows Security
- tried restarting PC
- taken out mods and CC
I'm pretty sure there are other fixes I tried but these are the ones I can remember. I have been trying to fix it for the past ten hours, give or take. I'm nearing tears because my friend bought me a bundle pack for my birthday, this is the first time I'm playing outside of Base Game and I was so excited to try them out when I noticed I couldn't open the gallery and couldn't browse my gallery notifications anymore. It should also be noted that when the bundle was bought it was by using my account but on her PC since I was over at her place at the time. Does that even make a difference?
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time
What is your current game version number? 1.68.154.1020
What expansions, game packs, and stuff packs do you have installed? ALL including the Snowy Escape
Steps: How can we find the bug ourselves? It keeps on reporting that I am online
What happens when the bug occurs? My game fail to even open and claims that I am offline, even though Ive logged in Origin
What do you expect to see? I would like to open my game
Have you installed any customization with the game, e.g. Custom Content or Mods? All mods, CC, saves has been removed.
Did this issue appear after a specific patch or change you made to your system? Only after the latest patch.Hi there, I am currently having the connection issue (I guess?). The game keeps reporting being offline and refuses to open up, even though I am logged in Origin--all those things below had been tried（some even for several times!）
--Update & redownload the Origin platform
--Repair the game
--Remove & redownload the whole game
--Have the latest versions of Microsoft Visual C++ (x64 and x86)
--Restart my PC
--Update my PC systems
--Turn off & on my PC
--Tried another VPN
I am really look forward for any kind suggestions that may help, since Ive been so much into the latest GP ;( thank you
Contact me through this or message me.
[edit: email address removed]
- @BerylBast
Uninstall any antivirus software you use except that you got with your system. Then fix the game on Origin again and try to start the game from Origin and not from the desktop icon.
If the game starts you can install this antivirus again although if you have Windows Defender you don't really need it
However, you have to add the game and Origin to the exceptions there. Add the following files to the exceptions
1, Origin.exe - in Win10 it is sometimes only called Origin without the exe end, but it is the same file.
2. OriginClient.Service.exe
3. TS4.exe or it will be just TS4 without "exe"
4. TS4_x64.exe
All these files are located in the Program Files (x86) folder
However, while Origin is easy to find, you must know the path to the game files
Origin games> The Sims4> game (you can find this folder under g)> Bin and Bin_LE
In each Bin folder, there is one file with the initial name TS4 and each one must be added to the exceptions
I don't work for EA @pixies29 Sorry for the late reply. it's been crazy :D
Are you using only one anti virus ? It does look like something is blocking the connection.@BerylBast Merged your post with the master. See answers above and first page although you've already tried a lot, there might be more info.
None that I know of, aside from Windows Defender. But I'll check it when I get home. What do you suggest I do if there's more than one?
No, I only have the defender. I don't have any other antivirus software since I know having more than one causes a lot of problems
