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EA Staff

4 years ago

Bugs and The Sims 101 - Everything you need to know! - Discussion

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gameplay issue

rochert

4 years ago

@Strangelovekraft, @sailornaru I couldn't agree more. I've been always thinking about what I can do to help the developers solve issues.

In my game environment, several "lastexception" files are dumped whenever I play TS4.

If those files, and other related filed, are able to help the devs, I'm willing to provide them.

I want to know what kind of information they need and how I provide it to them. So, I hope the devs will provide the way to do it.

crinrict

Hero+

4 years ago

@rochert

If you allow it in your settings, dumps such as lastExceptions should be shared with EA (afaik). Just tick Share Usage Data. Saves are of course not shared that way.

sailornaru
4 years ago
@crinrictoh, thanks, I don't think mine is turned on, so this might help you guys get the last exceptions. I do wish we had a better way to get those saves to you guys in a good manner, but this helps some. Actually, I just checked again, and it is turned on already, so you guys probably got any exception data. But I sorta forgot about looking for whether this was turned on or off.
rochert
4 years ago
Thank you so much, @crinrict .
I checked the Game Option window just now and confirmed that the Share Usage Data is enabled.
It seems those exception files are already shared with the developer teams without my notice.
I hope the files help the devs to address the issues.