Hi all, for some reason, I can't access any of the lots I download into my tray folder. The thumbnails show up as white lamas in my library, and when I try to click on them it says "could not locate item". All lot items were unzipped and put in the tray folder (not in a subfolder). All other CC, as well as lots and rooms downloaded in-game, work. This isn't a huge deal, but I would like to be able to use the lots I downloaded!Thanks in advance!

@TGamez1 Oh, thank you for the heads up! I was going to ask if I could even include that, so I appreciate it. I’m actually part of the discord and had actually gotten that same advice from someone the other day! I’m guessing none of that is related to the housing issues though, right?

@UserMnk11611 No worries! No nothing about the lots you cannot a use. Have you spoken to the Support Team on there for help? Or maybe EA help might be able to help you in someway.

@UserMnk11611 Your welcome! It is weird they didn't answer your question. I know you have already tried repairing, removing your mods etc. You might have done one the refresh folders. Its normally the advice they give first. Have you downloaded files you have for the sims games? The files might be corrupted, and you need to redownload them again. Its worth a try. Or they might be something more technical going on.

@TGamez1 Oh, I hadn’t even considered that! I will definitely try that. Thank you for all of your help, it’s really appreciated!

@UserMnk11611 Contact the author to have this resolved.

Can't use lots downloaded to tray folder (NOT a gallery issue)

19 Replies

jpkarlsen
Hero (Retired)
5 years ago
@UserMnk11611
Contact the author to have this resolved.
UserMnk11611
5 years ago
@jpkarlsen The author of each lot? This happens with every lot I try to download, not just a specific one or from a specific creator.
jpkarlsen
Hero (Retired)
5 years ago
@UserMnk11611
It should be enough with one explaining how to properly install it.
UserMnk11611
5 years ago
I’m pretty sure I am installing them correctly since I’m doing exactly what the instructions say from multiple sources. I can imagine it would be irritating from the point of view of the creator to have everyone who had issues downloading the houses ask them how to do it, but if I can’t figure it out otherwise I’ll reach out to one. Thanks!
jpkarlsen
Hero (Retired)
5 years ago
@UserMnk11611
Do you by chance run the Legacy edition?
UserMnk11611
5 years ago
@jpkarlsen Nope, I don't!
TGamez1
5 years ago
@UserMnk11611 Are you getting any errors and what have you done so far to try to get it working again? Have you checked its for files you have the games for?
UserMnk11611
5 years ago
@TGamez1 Just the message that the items can't be located, no game-playing errors, though. This has kind of been an ongoing issue that I initially attributed to just one creator after a few attempts to fix it failed, but in the past I've tried re-installing the houses, repairing the game, and taking out the mods/CC one by one. I only realized it was my game (or me) the past few days when I tried to download a few more houses and had the same issues.
TGamez1
5 years ago
@UserMnk11611 Ok, are these from the gallery you downloaded them from or other cc websites? Can you access lots that are without CC? Just looking to see what could be causing the problem. If you get any LEs please attach them to the post, they can help try to identify the problem.
UserMnk11611
5 years ago
@TGamez1 all are from other CC websites, but all different websites. I can access lots with CC as long as they are from the gallery, it’s just lots that I have to download to my tray file that I’m having problems with. Also, I haven’t had any LE in regards to the housing, but I get random ones here and there from MCCC. Should I post that, or will that be pointless?