After the new update my gallery is completely gone all my houses, families, and pets. This is the second time it’s happened to me🥲 CONSOLE PS4 PLAYER
I can't help much with console stuffs, but I did find this thread with info on Answers HQ if you haven't already found it. FAQ - Sims 4 Console Gallery - Answer HQ
If on windows, look in your Documents/Electronic Arts/Sims 4/Tray folder and see if it's full of files. If it is empty, then somehow it got wiped. (I have no idea how that would happen from an update.) The only way to recover it then would be if you had uploaded everything to the online gallery or had save games with those items still in them. You would then have to re-download / upload all your stuff.
If the Tray folder is still full, then everything is there and you haven't lost anything. It's just not being associated with your account for some reason. For that, I'd try signing out of the EA app, restarting your pc and then signing back into the EA app. Sometimes the EA app won't pick up all my games or just act weird. Usually simply restarting my pc works but sometimes I need to sign out / sign in or restart the app a few times. It's fiddly.
I’m only associating it with the update cause mine just updated and it’s happened after an update before this. I was trying to save a house I just built and it said there was an error so I saved my game and restarted my PS4, I logged back into sims4 went to my gallery to see if maybe it still saved by chance just to see I have nothing but new maxis builds in my gallery with base game characters.
I can't help much with console stuffs, but I did find this thread with info on Answers HQ if you haven't already found it. FAQ - Sims 4 Console Gallery - Answer HQ
Thank you so much! It’s honestly a hassle trying to look for solutions cause there’s so many threads to read from😭 but this one fixed it for me🫶🏽
