My game has been crashing quite regularly, when opening, when trying to save and most recently it's come up with this error code when trying to save. I'm losing a lot of progress when this happens. I have not got any mods or custom content. I have many packs, kits, expansions. Anyone know what the solution might be?
this specific error was fixed a while ago. Is your game updated ? What's your game version ?
Did you try a game repair yet ?
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.
*Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.*
This is the file that was created when the issue happened again.
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>68ade9a082378c4b684feabb</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-16 11:05:44</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>zone_manager.py:135</categoryid><desyncid>68ade9a082378c4b684feabb</desyncid><systemconfig/><screenshot/><desyncdata>Exception in Sim Timeline: Exception running Element (AttributeError: 'NoneType' object has no attribute 'neighborhood_id') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 231, in simulate File "T:\InGame\Gameplay\Scripts\Server\alarms.py", line 260, in _run File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_node.py", line 1357, in _alarm_callback File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 624, in _run_node File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_node.py", line 1447, in run File "T:\InGame\Gameplay\Scripts\Server\venues\venue_event_drama_node.py", line 383, in _run File "T:\InGame\Gameplay\Scripts\Server\venues\venue_service.py", line 1041, in change_venue_type File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 48, in get File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 135, in load_uninstantiated_zone_data File "T:\InGame\Gameplay\Scripts\Server\uninstantiated_zone.py", line 48, in loadAttributeError: 'NoneType' object has no attribute 'neighborhood_id'rtim=0 Client Session Time: 42.19 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,482,0,5995 Modded: False SystemInfo: Windows 10 10.0.19045 GPU: NVIDIA GeForce GTX 970 32.0.15.7652, GUID: 760C0878-AB6B-11EB-A143-A66EA0CCC299 </desyncdata></report>
<report><version>2</version><sessionid>68ade9a082378c4b684feabb</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-16 11:09:56</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>uninstantiated_zone.py:41</categoryid><desyncid>68ade9a082378c4b684feabb</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'gameplay_zone_data') Traceback (most recent call last): Caught and logged: File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 609, in _fill_and_send_save_game_protobufs_gen File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 543, in save_all_services File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 120, in save File "T:\InGame\Gameplay\Scripts\Server\uninstantiated_zone.py", line 41, in save_zone AttributeError: 'NoneType' object has no attribute 'gameplay_zone_data'rtim=0 Client Session Time: 42.19 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,482,0,5995 Modded: False SystemInfo: Windows 10 10.0.19045 GPU: NVIDIA GeForce GTX 970 32.0.15.7652, GUID: 760C0878-AB6B-11EB-A143-A66EA0CCC299 </desyncdata></report>
<report><version>2</version><sessionid>68ade9a082378c4b684feabb</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-16 11:10:15</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>uninstantiated_zone.py:41</categoryid><desyncid>68ade9a082378c4b684feabb</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'gameplay_zone_data') Traceback (most recent call last): Caught and logged: File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 609, in _fill_and_send_save_game_protobufs_gen File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 543, in save_all_services File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 120, in save File "T:\InGame\Gameplay\Scripts\Server\uninstantiated_zone.py", line 41, in save_zone AttributeError: 'NoneType' object has no attribute 'gameplay_zone_data'rtim=0 Client Session Time: 42.19 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,482,0,5995 Modded: False SystemInfo: Windows 10 10.0.19045 GPU: NVIDIA GeForce GTX 970 32.0.15.7652, GUID: 760C0878-AB6B-11EB-A143-A66EA0CCC299 </desyncdata></report>
<report><version>2</version><sessionid>68ade9a082378c4b684feabb</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-16 11:10:30</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>uninstantiated_zone.py:41</categoryid><desyncid>68ade9a082378c4b684feabb</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'gameplay_zone_data') Traceback (most recent call last): Caught and logged: File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 609, in _fill_and_send_save_game_protobufs_gen File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 543, in save_all_services File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 120, in save File "T:\InGame\Gameplay\Scripts\Server\uninstantiated_zone.py", line 41, in save_zone AttributeError: 'NoneType' object has no attribute 'gameplay_zone_data'rtim=0 Client Session Time: 42.19 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,482,0,5995 Modded: False SystemInfo: Windows 10 10.0.19045 GPU: NVIDIA GeForce GTX 970 32.0.15.7652, GUID: 760C0878-AB6B-11EB-A143-A66EA0CCC299 </desyncdata></report>
</root>
That looks like a different LE then with the fixed issue.
Do you have any backup from before this started happening ? Maybe something corrupted the save when the game crashed.
Does the error happen on aother saves too ?
I did have another backup but from over a month ago. This save has only just started showing the error code in the past few days. I do not have other saves currently.
Could you copy the backup over and see if it works on that. Make sure to keep the backup as backup as well.
Do you also still have general crashing issues ?
If so, could you post your Computer's DxDiag?
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
Here.
does a new save game also crash on you ?
That save might be corrupted which it was crashing in the first place.
Your DxDiag doesnt' give any indication to what could be an issue.
