Gallery causing game to freeze
Each time I go on the gallery, it lets me scroll through a couple of things but then it freezes. It won’t let me close the gallery, it won’t let me interact with my game and it won’t let me exit the ...
Forum Discussion
Could you please provide the following information
- Are you using mods/cc in your game ? Please remove them and test without them if you do.
- What platform are you playing ?
I play on an Acer Nitro, so I’m Windows
I tried it without mods and it lets me on the gallery for a wee bit longer but it does still freeze entirely. I’ve also tried repairing the game multiple times but this doesn’t work
Try the following
- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
- Repair the game
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry.
- Start a new save game
- Check if you still have the error
- Report back with your results for further steps on how to get your stuff back.
