[Xb1] Specific Sim getting deleted/culled?

Hi all. (Or should I say, sul sul…)🙃

I downloaded a custom sim from the gallery for my game. I went about making her family, moved them into a house, and then…she just disappeared completely, like she didn’t exist! I tried several times, and several things- Going back into CAS, importing her from gallery, yadda yadda- same result. I tried merging her from Live Mode, and nothing…At one point, her sim was still there on the lot, but I couldn’t control her, and she was missing from the little Sim icons at the bottom. I tried resetting her but it said she didn’t exist!  I even completely  deleted every townie, upped the Sim limit to none, and uninstalled/redownloaded  my game and packs. It is still not working. 

I’m missing several of the add-on packs for her sim (turns out the Motherlode cheat doesn’t work irl, I can’t even get the cheat console to open in my house- ba dum tss..) ; but I made do with the cosmetics I had. I really just wanted an accurate Harley face. 💔It only happens with her- and her model has a few reposts/ edits under different Simmers. (For anyone wondering, it’s the Margot Robbie model by Sil_Guez, reworked as Harley Quinn by AngelDust_boom) (beautiful work btw; also totally not their fault I know- they might have posted from PC, not console!)

Anybody have tips?

So, is this a pack issue? Because it doesn’t change her face mapping at all- just takes off hair, clothes etc. (which I can replace with other similar stuff.)

I should get going. Thanks for hanging out! See you later...

Dag dag...👋