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parispicard16's avatar
parispicard16
Seasoned Novice
10 months ago

Game won't load household after new update

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? The latest one
What expansions, game packs, and stuff packs do you have installed? All of them except the star wars one and jungle adventures.
Steps: How can we find the bug ourselves? I repaired the game, removed mods, and turned off the mods in game options. 
What happens when the bug occurs? When I open the game, it loads the play screen. It won't load a household, it crashes everytime I try to load the household.
What do you expect to see? The game not crashing
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system?

I was playing often, making no updates then as soon as the large base game update occurred on oct 19/20 it now wont let me load the game.

7 Replies

  • parispicard16's avatar
    parispicard16
    Seasoned Novice
    10 months ago
    @crinrict Hi Crinrict, thank you for getting back to me. the game closes completely after showing the loading screen for 2 seconds after I press play.
    The lot is in cottage living, and it using Simple living but is not using off the grid.
  • parispicard16's avatar
    parispicard16
    Seasoned Novice
    10 months ago
    @crinrict I can't go into any other lots, when I press play, it just crashes.. Now, I did try starting a new save, and it loaded so you think its related to this lot?
  • parispicard16's avatar
    parispicard16
    Seasoned Novice
    10 months ago
    @crinrict Thanks for asking, I pressed play and tried to load the same household but instead of not playing, it just had the loading screen for 45 minutes.. And wouldn't show the household so I had to force quit. Any ideas?
  • crinrict's avatar
    crinrict
    Hero+
    10 months ago
    @parispicard16

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please upload them to a new post in this thread.

    Please either create a .rar file to upload or copy/paste the content into your post.

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.