Grim Rewards Issue: Can't progress any more

Product: The Sims 4
Platform: PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? unknown
What expansions, game packs, and stuff packs do you have installed? All except life and death and love stuck expansion, the crystal creations and home chef hustle stuff pack
Steps: How can we find the bug ourselves? Wait for ambrosia news letter
What happens when the bug occurs? Can't read newsletter as it disappears
What do you expect to see? The ambrosia news letter in my inventory
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes but have since been removed and the issue still persist
Did this issue appear after a specific patch or change you made to your system? No