Luckily you don't need a code. All your Expansion Pack, Game Pack and Stuff Pack are all collected under you The Sims 4 tile in Origin. Follow these steps to find them:
- Go to your 'Game Library' in Origin
- Right click on 'The Sims 4' and choose 'Game Details'
An overlay moves in
- Click on the 'Extra Content' tab
Scroll a bit down and there all your owned and not yet owned packs should show up.
However, do contact EA about that e-mail if you can't fix that on your own.
You can do that through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
