I have found a custom content creator, who has all their content behind a paywall.SimGuruDrake has posted to the sims forums back in 2017 this:"Good morning folks! So I've been alerted to this thread by the mods and wanted to provide some insight here on two points of discussion: CC/Mods locked behind a paywall and Patreon.CC/Mods Locked Behind Paywalls - Creators cannot lock content they make using our game behind a paywall. While we do not police this content (there is no way we would create a team simply to monitor this) we do take reports sent to us seriously and action accordingly.Patreon- We understand that folks who make CC / Mods for others to enjoy are doing it in their free time and may desire to offset costs to create the content by using this service. As long as the content is still made availableFOR FREEwe do not mind these types of pages. Folks who have a Patreon page are welcome to provide folks with "early access" incentives for their content but it should be made available to the general public within 2-3 weeks of it being given to folks early.I hope that this provides you with some clarity and please reach out should you have any questions."I have underlined the point I'm finding the issue with. The creator I have come across has everything behind a paywall and another who has content behind a paywall for good 3 months now. Earliest available for is from early December 2020.How does one go around to report these as the Sims 4 Help page does not open a case for me.It refuses to go forward. I have cleared my cache, history and cookies of my Chrome browser. Even tried Edge which I never use, has no plugins no history no cookies no cache to clear with no avail.Does the Sims team care for the paywall issues anymore? How can I report the misconduct?I am not posting the name nor sharing the link to the creator as that lies down naming & shaming rule.Twitter is open war zone for the Sims community atm and I am already afraid to post here about the issue.

@Ashunerax I've reported that you are having issues with the form and your post about it. You are not the first to say there was an issue with it. Please be patient as it's looked into.

Hey there @Ashunerax, Just checking in, are you still unable to create a case via help.ea.com? If so, just to confirm that I got that right: you tried to submit a case on both Chrome and Microsoft Edge but were unable to on both browsers. When you say "it refuses to go forward," what exactly happens? Are you getting an error message, an infinite loading screen, does the page freeze ...? And you said you tried general troubleshooting steps already: clearing the browser cache, history, and cookies. Have you also tried submitting a case in incognito mode by any chance? - Leeloo

Hi Everyone, This post has gotten pretty old at this point, I will be locking it to prevent necroposting. In the future you can report incidents like these to us for review by following these steps: Click Contact Us from any page on EA Help. (We recommend logging in to your EA Account) Select The Sims 4. If needed, use the search bar to find the game. Select your Platform. For Topic, select Report concerns or harassment For Issue, choose Report website. If you are running into further issues with sims 4 use the following links depending on your platform: PC | MAC | Console | Bug Reports | Mod Issues Forum Rules & Guidelines Thanks!

@EA_Leeloo As I mentioned above, after filling all the information the webpage is stuck on "We're creating your case. Sit tight and stay on this page." stage and does not do anything after.I am trying to use the report a website (or so a patreon page to precise) through this FAQ/Help page; https://help.ea.com/en/help/faq/how-to-report-cheat-hack-scam-websites-to-ea/There is no case created on my page, only years old stuff.I'm done with this at this point, it has been a week I've been fighting with this. And then you wonder why people do not want to even try to report anything on the Sims community outside the easy gallery reporting and even those are being abused.

I had this same issue some time ago when using the same website and form (to report a player, not website, but otherwise the same). I did what OP did, and also restarted my internet connection and computer. I managed to submit a report a couple of days later, but I don't know if anything I did was a factor in this.

Ashunerax

5 years ago

How to report someone

I have found a custom content creator, who has all their content behind a paywall.

SimGuruDrake has posted to the sims forums back in 2017 this:

"Good morning folks! So I've been alerted to this thread by the mods and wanted to provide some insight here on two points of discussion: CC/Mods locked behind a paywall and Patreon.

CC/Mods Locked Behind Paywalls - Creators cannot lock content they make using our game behind a paywall. While we do not police this content (there is no way we would create a team simply to monitor this) we do take reports sent to us seriously and action accordingly.
Patreon- We understand that folks who make CC / Mods for others to enjoy are doing it in their free time and may desire to offset costs to create the content by using this service. As long as the content is still made availableFOR FREEwe do not mind these types of pages. Folks who have a Patreon page are welcome to provide folks with "early access" incentives for their content but it should be made available to the general public within 2-3 weeks of it being given to folks early.

I hope that this provides you with some clarity and please reach out should you have any questions."

I have underlined the point I'm finding the issue with. The creator I have come across has everything behind a paywall and another who has content behind a paywall for good 3 months now. Earliest available for is from early December 2020.

How does one go around to report these as the Sims 4 Help page does not open a case for me.
It refuses to go forward. I have cleared my cache, history and cookies of my Chrome browser. Even tried Edge which I never use, has no plugins no history no cookies no cache to clear with no avail.

Does the Sims team care for the paywall issues anymore? How can I report the misconduct?

I am not posting the name nor sharing the link to the creator as that lies down naming & shaming rule.
Twitter is open war zone for the Sims community atm and I am already afraid to post here about the issue.

gameplay issue

18 Replies

PoptartJuniper
Hero (Retired)
5 years ago
@Ashunerax I've reported that you are having issues with the form and your post about it. You are not the first to say there was an issue with it. Please be patient as it's looked into.
Ashunerax
5 years ago
Thank you!
EA_Leeloo
EA Staff (Retired)
5 years ago
Hey there @Ashunerax,

Just checking in, are you still unable to create a case via help.ea.com?

If so, just to confirm that I got that right: you tried to submit a case on both Chrome and Microsoft Edge but were unable to on both browsers.

When you say "it refuses to go forward," what exactly happens? Are you getting an error message, an infinite loading screen, does the page freeze ...?

And you said you tried general troubleshooting steps already: clearing the browser cache, history, and cookies. Have you also tried submitting a case in incognito mode by any chance?

- Leeloo
Ashunerax
5 years ago
@EA_Leeloo Hey, my browser does not get through the "We're creating your case. Sit tight and stay on this page." screen.
Incognito mode did not change the issue.

I'll let the browser sit on this for the next few hrs but I very much doubt that'll change the result.
EA_Leeloo
EA Staff (Retired)
5 years ago
Hi @Ashunerax,

Just checking in, any news on your issue, or is your case still not being created for you via the website?

If it's the latter, can you confirm if would you be able to request a callback or join a live chat at all, or if you are not even getting to that point?

Thanks,

- Leeloo
Ashunerax
5 years ago
@EA_Leeloo As I mentioned above, after filling all the information the webpage is stuck on "We're creating your case. Sit tight and stay on this page." stage and does not do anything after.
I am trying to use the report a website (or so a patreon page to precise) through this FAQ/Help page; https://help.ea.com/en/help/faq/how-to-report-cheat-hack-scam-websites-to-ea/
There is no case created on my page, only years old stuff.

I'm done with this at this point, it has been a week I've been fighting with this. And then you wonder why people do not want to even try to report anything on the Sims community outside the easy gallery reporting and even those are being abused.
DonroaAkashu
Seasoned Ace
5 years ago
I had this same issue some time ago when using the same website and form (to report a player, not website, but otherwise the same). I did what OP did, and also restarted my internet connection and computer. I managed to submit a report a couple of days later, but I don't know if anything I did was a factor in this.
EA_Leeloo
EA Staff (Retired)
5 years ago
Hey there @Ashunerax,

Thank you for getting back to me on this. I can totally understand that it's been really frustrating for you not to be able to create a case for quite some time.

Usually, if this kind of issue comes up, it can be resolved by trying a different browser or device, and basic troubleshooting as may have been the case for @DonroaAkashu.

If you decide you want to try again, I'd be happy to see if we can get to the bottom of this - just let me know!

- Leeloo
aliceranaway
4 years ago
The form still doesn't work a year later, same issue
EA_Darko
Community Manager
4 years ago
Hey @aliceranaway I tested it there and it is working for me.

If you are seeing issues with it then I would recommend trying a different browser to see if you have the same issue.

Darko