Forum Discussion

GooeyMarshM3llo's avatar
GooeyMarshM3llo
3 years ago
Solved

I still never recieved my preorder content for highschool years

Hello, I ordered and installed the highschool years expansion pack on august 10. I remember there being a big bug where a lot of people didn't receive the preorder bonus. unfortunately, i was one of ...
gameplay issue
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi there @GooeyMarshM3llo,

    If your preorder content is still missing from your account, that's something the live support team can take a look at with you- here on the forums, we wouldn't have access to your account details to investigate into this further.

    Please get in contact with live support through the help site here, or you can contact in via Twitter or Facebook for assistance on this as well. If you have any troubles getting through to the support teams there, don't hesitate to let me know 🙂

GooeyMarshM3llo's avatar
GooeyMarshM3llo
3 years ago

hello 🙂

I actually contacted them before posting on here. First person said they would put my case in "emergency" status for the team directly in charge of that pack to help me with it, but i never heard anything back and they closed my case with the solution as "no fix" ;( I reopened the case and this second person told me that apparently they still didn't have a fix for that bug and i just need to wait. I thought this was solved already? Didnt other people get their bonus content already?

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago
Hi @GooeyMarshM3llo,

Sorry to hear this, where did you purchase the High School Years expansion?
  • GooeyMarshM3llo's avatar
    GooeyMarshM3llo
    3 years ago

    Hi @EA_Cade I bought it august 9 2022 through gamestop. sorry i don't check this very often. i also tried contacting support again. third times the charm right...nope now I'm getting told that i need to contact gamestop because it is an issue on their part & they'll grant me access to the bonus content? like what?

About The Sims 4 Gameplay Questions & Issues

Get help and answers to your gameplay questions and issues in The Sims 4.19,936 PostsLatest Activity: 2 hours ago