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zanna_leish's avatar
zanna_leish
Newcomer
5 days ago

Infinite loading screen

Recently, I have been researching and trying many suggested solutions to fix what seems to be an infinitely long loading screen. On social media platforms, many others have expressed this same issue, and for a game I have spent over $500 on, I expect at least the bare minimum of functionality. This ongoing problem has made the game unplayable and has taken away from the experience I paid for. I would appreciate it if this issue could be addressed promptly, or if an update could be provided on when players can expect a fix. It’s extremely frustrating to invest so much time and money into a product that doesn’t perform as advertised.

1 Reply

  • Hi zanna_leish​ 

    are you using mods/cc ?

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.