my game is not letting me do any dialogue my two sims are now soulmates when I press on them to make a baby the option doesn’t even show up, I can’t read book I can’t pay my bills even open my mailbox I tried everything restarting the game even redownloaded the game it’s been a couple days now

Sorry for the late reply but yes I just cleared the data and nothing has changed. I also did check the version and it’s the newest version as well as my console being up to date as well. The other household had the same thing happen to them but I moved them to live with an NPC who already was paying the bills and they are fine. It’s only when I make a new household on a lot.

I have done those things as well and nothing has changed I do unfortunately believe it’s a bigger problem to why it still doesn’t work after all the try’s. I just tried to give my sim the kelp to make it a mermaid and it didn’t even give me the option to eat it . 😂😂

@BadGalMsJo each issue needs reporting separately but did you select the kelp from your inventory and ask them to eat it the same as with fruit or veg and did you then send them into the water to transform? You need to do that within a time limit to turn them into a mermaid in the sea. They should get new moodlets when they eat the kelp too. Then send them for a swim.If they don't transform in the sea do they have the gardening dislike in their Likes/Dislikes in CAS (because that would match a recent bug report) and are they already an occult Sim? So a Vampire/Werewolf/Spellcaster?For the other issues did you start a New Game from the Main Menu and create a test Sim for the other issues to see if a new game is affected with the mailbox/phone/PC because if a new game isn't affected you could save your Sim to your library and retrieve them to place them in a fresh game.The current save game seems compromised somehow, have you seen any error codes or downloaded a lot from the Gallery and seen any issues? It wouldn't be just one bug causing several issues. It would be multiple bugs but some are more likely technical issues.Edit: found a bug report you've just filed but it will possibly be closed and you'll probably be asked to file separate ones for each problem as we keep each issue separate. On each bug report too, could you add what we've already tried so you're not asked to do them all again as someone else will probably ask you to go over the troubleshooting steps we've already gone over.So if you just add a note to each report saying you've power cycled the console, checked everything is up to date, uninstalled and reinstalled content, cleared locally saved data, found that NPCs are not affected, marked as unplayed, moved them to Other Households, cleared any cheat codes, tested a new game if you've done that last one. You can just cut and paste this onto each report if it will save time. Otherwise you'll probably be asked to do some of the things you've already done. I think that's everything we've tried.Also your game version number should be 1.89.2.2310. It's incorrect on the bug report but it's really important that it's correct as if it isn't that would explain some of these issues. If you go to Manage Game and Add-ons by using the circle with 3 lines on it you will see it on the Sims 4 info panel on the right hand side of the screen. I'll add images again to show you where to find it.

Making a new game had worked I check the mailbox and the options are there. So are the options for the phone. But is there a way to get my old sims into the new game or I would have to start over? Cause I’m fine with starting over because i didn’t get far but if I could get the old ones back that would be ever better.

@BadGalMsJo okay I've taken some images now, to get your Sims saved to your Library go to Manage Households and click on the household you want to save so that you get a recent version of them, so if you've transformed one into a mermaid for example. The first version you made of them when you started a game may already be in your library, but that will be their brand new unplayed version and you'll probably want the most recent. In their household panel click the pencil icon to "Edit, add or remove Sims from the household in Create a Sim". Once in CAS click the Save Household button in the top right corner (pictured). You should get a box pop up like the second attached image. Click the button in the bottom right hand corner as the image shows and Save Household to my Library. Then in live mode/build mode or manage worlds in the top right hand corner of the screen click the Gallery lightbulb button "Open the Gallery". The first tab is the Gallery with other creations from other players, press the RB bumper on your controller to switch categories and check your Library. Your household should be there as you've just saved it (pictured).Then go to your New Game and return to the Gallery button and back to your Library. Locate your saved household and click on them. This time in the bottom right hand corner of the screen you'll see a Place Household button, if you click that it will take you to Manage Worlds and you can place them wherever you want them to live. You can also do this with their house in build mode by selecting the Folder button on the tool bar for Save to My Library>Save Lot then again in the bottom right hand corner of the screen click the arrow button that says Save Lot to my Library. Then in build mode you'd open the Gallery again and go to your Library and place the house.There's a tutorial for the Gallery itself if you haven't used that before just go to open the menu as if you were going to Save and click Lessons>Gallery.Hope this helps!

Mailbox not working and can’t use certain dialogue

21 Replies

crinrict
Hero+
2 years ago
@anttowavyyy To be sure, this is on a game with no mods/cc ?
anttowavyyy
2 years ago
Yea it don’t have mods or cc or anything it’s on ps4
crinrict
Hero+
2 years ago
@anttowavyyy Unfortunately I don't know what platform people play on unless they state it 😉

Have you tested another family to see if the same issue occurs ?
BadGalMsJo
2 years ago
I’m having the same problem and also there isn’t a vacation option or career change option on my cellphone for any sims. I’m on XBOX ONE S and I have the base game for sims 4 no mods ior anything.
crinrict
Hero+
2 years ago
@BadGalMsJo Do you have all the same symptoms the OP has or just part of them ?

Does it happen on all saves/families ?
BadGalMsJo
1 year ago
Just the mailbox not working it says the mail was delivered but I don’t have any options to pay them at the mailbox or on my phone either. Yes it happens to all the families that are saved I created them on the lot
simsplayer818
Hero
1 year ago
@BadGalMsJo hi there, I think perhaps you could try a couple of things to hopefully try and get your game working properly.
If your problem is with residential rental bills let us know but if not and for everything else mentioned try these steps.
First of all on your Xbox go to Sims 4 Manage Game and Add-ons using the button with the circle with 3 lines. Then on the right hand side of the screen click Sims 4. You'll see 2 sets of data. Select the smallest set of data next to your gamertag and select delete from console only. Then immediately load up your game. It will tell you it's syncing data, let it do that and then your game will load. See if your issue is fixed in your game. I'm attaching images of what you're looking for.
If not, I'd try reinstalling your content. So if you haven't done this before go back to the Sims 4 Manage Game and Add-ons and go to your list of installed content. Uncheck all of the boxes and select Save Changes. Then install them again.
One or both of these things will usually restore any missing game functions but if not then pop a reply back here and we'll see if it's a bug.
Edit: for the career change you mentioned, it's not an option on the phone. You have to quit their job first then join a new career.
Sketch793
Seasoned Ace
1 year ago
Changing careers is indeed an option on the phone and also on the computer. There is no need to quit your current job first.
Phone: Find a Job from the Business menu. If you already have a job, you'll get a popup dialogue after you choose a new career that says something like, "Should Beverly switch activities to Mailroom Technician? She will quit her current position of Orderly upon accepting to do a new activity."
Computer: Find a Job from the Career... menu. You'll get the same popup.
NOTE: I'm using the PC version. It's possible that the console version is different.
BadGalMsJo
1 year ago
I had to stop going to work to change my job because I don’t have any options on my phone for it and paying bills. The only options is travel and browse web
BadGalMsJo
1 year ago
I think it’s a bigger bug because I can’t interact with anything on the computer it’s just games and browse web. I’m also a writer and programmer and can’t level up the skill because I can’t interact with the mailbox or computer. I’ve also reinstalled the game/content several times. Almost forgot the repo man haven’t came either to take anything so my bills get paid.