Hi
I've just noticed that I'm missing the pre-order bonus on some of the recent packs, however I bought them before release.
I also redeemed the pre-order bonus and recall having them in the past, but seems it's missing (screenshot attached).
Could you please help?
Thanks
Hi eva74
No luck with getting the content. I have been through h-e-double toothpicks with multi advisors. I even asked that it be escalated to a supervisor for review. At first, they said no, then said they would, then wouldn't do it after all. One advisor even wanted me to post a bug report on the issue for upvoting! I promptly said this wasn't a bug and that action would be inappropriate.
I wasn't offered any other content, just sent a link to the same news article that EA_Solaire posted in this thread so many times that I was disgusted. I hadn't seen that article prior to purchase, nor should a player have to rely on finding a news article rather than relying on information in official game trailers and the live stream. Those sources state buy by 4/18/25, which should have been the last day for purchase so I, too, feel I was in compliance for the purchase to include the bonus content. I wouldn't ask for something that I didn't feel I was entitled to receive.
I finally told at least four advisors to close the ticket showing "no resolution" possible and haven't heard anything further from them. I haven't looked at the case but would bet it closed saying they were waiting for something from the player and like you, it took the joy of new EP content away. I'm playing but haven't touched anything BH related. Had I known I had missed the content, I would have waited for a sale to buy the EP. I bought the two EPs I lacked during the sale and am concentrating on that gameplay for now.
