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ladyregen76's avatar
ladyregen76
Rising Rookie
1 year ago

PS4 issue - Missing items since latest update

The first time i logged in since i installed the newest update and I get the message: 

Items removed

One or more Create a Sim items have been removed. The items may not be installed on your Playstation 4 system or you do not own this content.

I had just purchased several kits and packs and had issue getting a couple of those to load also so I exited and restarted the game. The packs I had issues load, loaded right up. However the same issue popped up. So I restarted my entire system, that didn't do anything as the same error message came once again. I then un-installed and reinstalled everything and it's still giving me the same error message.

I'm on console so I do not have any mods or anything custom. Everything i have came directly from EA and it worked just fine the last time I was on, which was 10 days ago. 

Suggestion for future, it might be nice to if the error told us what items exactly were removed. Then at least we would know which pack was the issue or if it was multiple packs.

I'm at a loss as what to do unless I wipe everything and just start over completely. 

gameplay issue

4 Replies

  • Supercitano's avatar
    Supercitano
    Not applicable
    1 year ago

    I've had this problem a couple of times before, but closing the game and starting the game again always fixed it for me.

  • crinrict's avatar
    crinrict
    Hero+
    1 year ago

    @ladyregen76 Did you use the happy home reward events on your lot and if so, could those be the ones that are gone ?

    Do you get it on a new save game as well ?

    If you save your game (under new name) after you got the message and reload that again, do you still get the message ?

  • dr24vmha1p57's avatar
    dr24vmha1p57
    Seasoned Novice
    1 year ago

    Ate you still having the problem? I keep finding random items have disappeared from certain expansion packs :/ 

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