Forum Discussion

Hero (Retired)

Re: Can I change sims 4 from my old account (that I can't login) to my new account?

Were you under 16? You might have had a parent help you with the account, try resetting it to their email?
You can move games to new account but you need to prove to EA that you are the owner of the other account. So try to line up all email addresses and possible account names, and also if you can, fins any activation code to any game or expansion you have on your account. If they cannot locate your account they cannot move the game.

Then you need to contact EA support. On Christmas Day they don't have that much people working so the live chat and phone line is closed down, so I would reccommend you spend the day with your family (maybe ask your parents about the account), and try to get help tomorrow.

https://help.ea.com/en/contact-us/new/

Here are some tips on how to contact them if it's complicated!
https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100#M227888

Good Luck & Merry Christmas

6 Replies

Anskimaria
8 years ago
@CMeki
I was 15, so maybe my parents could help whit this. Thank you very much!!!!
CMeki
Hero (Retired)
8 years ago
@Anskimaria
Yes, it is possible that you made a child account together then and if you do that it's always connected to a parent-email!
Hope it works out!
T4MaRaa
8 years ago
@CMekiDo you know when EA Support come back to work ? They suspended my FIFA account without any reason during holiday time and I can not contact them. Thanks @CMeki
CMeki
Hero (Retired)
8 years ago
Well when i checked the home page IT said tomorrow, so I think they ment the 26th. might have to wait until normal working hours GMT though, so maybe 4-5 morr hours. I do not KNOW though, bit we can hope!
T4MaRaa
8 years ago
@CMekiI contact them already but they said it's gonna to take 7-10 days to process. I have to wait for them to fix their mistake. It's so pathetic.
CMeki
Hero (Retired)
8 years ago
@T4MaRaa
Oh, I'm sorry for that, that's a really long time. Maybe you can ask them to make it up for you during the time. Or when they have processed it and realized that you didn't do anything wrong you can ask fore something as compensation? 🙂